Operations Planner

Syncreon; Goodyear (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

DP World, a global logistics leader, seeks an Operations role to drive efficiency in transportation and warehousing coordination in the Phoenix area. You will interact with customers to quote nonstandard moves, track shipments, and resolve inventory discrepancies while supporting continuous improvement initiatives.

The role emphasizes accurate tracking, timely communication, and collaboration with warehouse teams to optimize service levels and ensure DP World's standards are met.

Qualifications

• Customer service background in logistics and problem resolution.
• Strong on Excel for tracking and analysis.
• Able to manage inventory in RF Portal and Manual systems.
• Understand transportation modes and service levels.

Responsibilities

• Provide rate quotes for nonstandard transportation, e.g. expedite shipments.
• Ensure on-time pickup and delivery, track and trace shipments.
• Apply late reason codes for service failure tracking and reporting.
• Resolve inventory discrepancies with the customer and follow up on exceptions and damage assessment.
• Participate in process flow documentation and SOPs; identify improvement opportunities.

Skills

Customer service logistics

Excel analysis

RF Portal systems

Transportation knowledge

Tools

RF Portal

Job description

Looking for a new opportunity?Excited to joinagrowingteam?Join us and contribute to a company that values quality, safety, and continuous improvement.At DP World, we work toward continuous growth and excellenceas an organizationand are looking for individuals that want to do the same. This opportunity will give theideal candidatetheexperience desired to accelerate their career.

About the Role

How you will contribute

• Provide rate quotes for nonstandard transportation, i.e. expedite shipments. Perform order registration which may include special requirements, extra labor, forklifts, cranes, etc.
• Ensure on-time pickup and delivery, track and trace shipments.
• Apply applicable late reason codes in accordance to Service Failure tracking and reporting
• Work with customer to resolve inventory discrepancies. Follow-up with regards to exception reporting and damage assessment, communicate to customer.
• Participate in process flow documentation and standard operating procedures and identify opportunities for improvement based on customer needs.
• Other duties as assigned.

Your Key Qualifications

• Customer service background in logistics with ability to handle problem resolution in timely manner.
• Word, Excel, Outlook knowledge with strong emphasis on Excel used for tracking and analysis.
• Must be able to manage inventory in an RF. Portal, and Manual system environment. This candidate will work in an office setting but will be expecting to travel to warehouse as needed.
• Understand transportation modes and service levels.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between allnations and cultures– not just in what we do but also in how we behave.

We arededicated to creating a culture where everyone feels respected, supported, andempowered to reach their full potential. We believe that embracing inclusion anddiversity, drives innovation and growth and helps us connect people, businesses, andsocieties. Free minds and different perspectives are changing our world, and together we canchange what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Nearest Major Market: Phoenix
Job Segment: Logistics, Operations Manager, Supply Chain, Telecom, Telecommunications, Operations, Technology