Operations Planner

Syncreon; Fairburn (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

DP World is seeking an Operations Planner to coordinate transportation activities from order registration through final delivery, ensuring shipments stay on schedule and customer expectations are met.

You will handle rate quotes, register orders, resolve inventory discrepancies, track shipments, and contribute to process improvements while collaborating with customers and internal teams. This role requires office work with occasional warehouse travel.

Qualifications

• Customer service background in logistics and transportation operations.
• Strong Excel skills for tracking and analysis.
• Experience managing inventory in RF Portal or manual systems.
• Understanding of transportation modes and service levels.

Responsibilities

• Coordinate transportation activities from order registration through final delivery.
• Provide rate quotes for nonstandard and expedited transportation requests.
• Register customer orders and identify special transportation requirements.
• Ensure on-time pickup and delivery and track shipments.
• Work with customers to resolve inventory discrepancies and shipment exceptions.
• Support process documentation and standard operating procedures.
• Identify opportunities for process improvements.

Skills

Customer service

Problem solving

Excel skills

Inventory management

Transportation knowledge

Organizational skills

Communication

Travel readiness

Tools

RF Portal

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Are you an organized logistics professional who enjoys coordinating shipments, solving transportation challenges, and keeping customer orders moving on schedule?

DP World is seeking a detail-oriented Operations Planner to support transportation planning, shipment coordination, inventory management, and customer service. This role is ideal for someone who can manage multiple priorities, quickly respond to shipment exceptions, and work closely with customers and internal teams to ensure transportation needs are met.

What You’ll Do

As an Operations Planner, you will coordinate transportation activities from order registration through final delivery while helping ensure shipments remain on time and customer expectations are met.

Key Responsibilities

• Coordinate and provide rate quotes for nonstandard and expedited transportation requests
• Register customer orders and identify special transportation requirements, including additional labor or equipment
• Ensure timely pickup and delivery of shipments
• Track and trace shipments throughout the transportation process
• Monitor service failures and apply appropriate late-reason codes for reporting
• Work directly with customers to resolve inventory discrepancies and shipment exceptions
• Coordinate damage assessments and communicate updates to customers
• Support process documentation and standard operating procedures
• Identify opportunities for process improvements based on customer and operational needs
• Support inventory management within RF Portal and manual systems as needed

What We’re Looking For

• Customer service experience within logistics, transportation, or supply chain operations
• Strong problem-solving skills and ability to resolve customer issues quickly
• Previous telecommunications delivery coordination experience is a plus
• Proficiency with Microsoft Word, Excel, and Outlook, with strong Excel skills for tracking and analysis
• Experience managing inventory within RF Portal or manual inventory systems
• Understanding of transportation modes and service levels
• Strong organizational, communication, and follow-up skills
• Ability to work in an office environment while traveling to the warehouse as needed

About the Role

How you will contribute

• Provide rate quotes for nonstandard transportation, i.e. expedite shipments. Perform order registration which may include special requirements, extra labor, forklifts, cranes, etc.
• Ensure on-time pickup and delivery, track and trace shipments.
• Apply applicable late reason codes in accordance to Service Failure tracking and reporting
• Work with customer to resolve inventory discrepancies. Follow-up with regards to exception reporting and damage assessment, communicate to customer.
• Participate in process flow documentation and standard operating procedures and identify opportunities for improvement based on customer needs.
• Other duties as assigned.

Your Key Qualifications

• Customer service background in logistics with ability to handle problem resolution in timely manner.
• Word, Excel, Outlook knowledge with strong emphasis on Excel used for tracking and analysis.
• Must be able to manage inventory in an RF. Portal, and Manual system environment. This candidate will work in an office setting but will be expecting to travel to warehouse as needed.
• Understand transportation modes and service levels.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between allnations and cultures– not just in what we do but also in how we behave.

We arededicated to creating a culture where everyone feels respected, supported, andempowered to reach their full potential. We believe that embracing inclusion anddiversity, drives innovation and growth and helps us connect people, businesses, andsocieties. Free minds and different perspectives are changing our world, and together we canchange what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Nearest Major Market: Atlanta

Job Segment: Operations Manager, Supply Chain, Logistics, Telecom, Operations, Technology