Operations - Operations Manager

crystalstairs; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Pet Insurance

401k Matching

Paid Holidays

Learning & development

Job summary

Crystal Stairs, Inc. in Los Angeles, CA, is seeking an experienced Operations Manager to lead the operations and purchasing departments, manage lease portfolios, and supervise facilities management across multiple locations.

The role emphasizes vendor negotiations, contract administration, and process improvements to ensure quality and safety. The ideal candidate has at least two years of office support experience, supervisory experience, and a Bachelor's degree, with strong MS Office skills and

Qualifications

• Minimum of two years of general office/administrative support work experience.
• Minimum of two years experience with MS Office is required.
• Minimum of two years supervisory experience, with ability to supervise staff at multiple locations is required.
• Bachelor's degree from an accredited university; related work experience may be substituted for college level education.

Responsibilities

• Negotiate service agreements, select contractors and suppliers; provide quality-control oversight and cost-containment initiatives.
• Negotiate renewals and prepare lease renewal addendum.
• Ensure high performance to achieve goals and objectives (quality, accuracy, timeliness).
• Ensure compliance with established standard procedures for quality assurance.
• Identify, evaluate, and recommend new services and procedures.
• Develop, write and maintain standard operating procedures.

Skills

General office support

MS Office

Supervisory experience

On-site operations

Education

Bachelor's degree

Tools

MS Office

Job description

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

Operations Manager

100% Onsite - Location: Los Angeles, CA 90056

What We're Looking For:

Crystal Stairs is seeking qualified candidates for the Operations Manager position. Under the direction of the Chief Operations Officer (COO), the Operations Manager leads and manages the operations and purchasing departments, where staff performs a wide range of services related to operations, facilities management and procurement. The Operations Manager also manages and administers the lease portfolio including landlord/tenant concerns for Crystal Stairs, Inc. and service area locations. Conducts inspections of all properties on a regular basis to ensure facilities are clean, well maintained, aesthetically pleasing and safe and oversees building renovation projects for all Crystal Stairs operated properties and other office support projects.

RESPONSIBILITIES:

• Negotiate service agreements, select contractors and suppliers, provide quality-control oversight, implement cost-containment initiatives, measure compliance to contractual standards and provide liaison as needed between the Agency and third-party service providers.
• Negotiate renewals and prepare lease renewal addendum.
• Ensures high performance that results in the achievement of goals and objectives (e.g. quality, accuracy and timely).
• Ensures compliance of established standard procedures and practices for quality assurance.
• Identify, evaluate, and recommend new services and procedures.
• Develop, write, implement, update, and maintain standard operating procedures.
• Participate in intra-departmental projects as needed.
• Train staff in facilities and procurement related matters and regularly conduct presentations/updates.
• Empower staff by fostering an environment of shared ownership, collaboration, recognition, constructive feedback, and collaboration.
• Negotiate all lease terms in accordance with established leasing guidelines, working with management and the Agency's attorney when required.
• Draw up necessary leases, including all pertinent lease information obtained, and see that they are properly executed and distributed to appropriate parties.
• Keep informed of market conditions and competitive rental rates, performs market research as necessary.
• Develop RFPs (with defined scope of work) for construction and property remodel/renovation projects, office equipment and support services.
• Other duties as assigned.

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:

• Minimum of two years of general office/administrative support work experience, preferably in an operations-related job.
• Minimum of two years experience with MS Office is required.
• Minimum of two years supervisory experience, with ability to supervise staff at multiple locations is required.
• Bachelor's degree from an accredited university. Related work experience may be substituted for college level education.

Total Package of Benefits

• Medical/ Dental/ Vision - 95% paid by employer
• Pet Insurance
• Employee Assistance Program
• Voluntary Life and AD&D for Employee, Spouse and Children
• 401k Matching Options
• Flex Spending (Health Care and Dependent Care)
• Mutual of Omaha (STD, Accident, & Critical Illness)
• Generous Sick and Vacation Time
• Paid Holidays + Paid Winter Break from 12/24 - 1/1 (for select positions)
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

For more information about Crystal Stairs, Inc. please visit our website at: www.crystalstairs.org