Public Safety Officer – The Baltimore Convention Center

Austincc; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

Baltimore City Government is seeking a Public Safety Officer to enforce laws and maintain order at the Baltimore Convention Center and surrounding facilities. The role requires ability to work varied shifts, including nights and holidays, and to operate in indoor and outdoor settings.

Officers will monitor life safety systems, perform patrols, control access, and coordinate with emergency personnel as needed. The position emphasizes service, safety, and community impact.

Qualifications

• High School Diploma or GED is required; commensurate experience may be considered in lieu of degree.
• Security Guard certification required.
• Ability to work 24/7 shifts, including nights and holidays.

Responsibilities

• Enforces rules and maintains order at city facilities and events.
• Greets and directs guests, staff, and attendees.
• Controls access to facilities and conducts patrols of buildings and grounds.
• Monitors traffic and coordinates with emergency responders as needed.
• Prepares daily logs and incident reports.
• Administers First Aid/CPR when required.

Skills

Service-oriented environment

Ability to work under pressure

Team interaction

Effective communication

Judgment under emergencies

Written reporting

Education

High School Diploma or GED

Security Guard certification

Job description

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Public Safety Officer - The Baltimore Convention Center

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

A Public Safety Officer enforces laws, rules, and regulations, and maintains order at and in the vicinity of departmental buildings and grounds. The work of this class involves no supervisory responsibilities. Officers receive moderate supervision from a technical superior. Employees in this class work an unconventional workweek to provide 24/7 security coverage; Officers will need to have the ability to work all shifts and extended hours if needed. Work is performed indoors and outdoors where there are few uncomfortable working conditions; however, there is occasional exposure to inclement weather. This position is exempt and is deemed essential. Officers will receive moderate supervision. This position is an essential position that provides 24 hour/7 days a week coverage. Officers will be expected to work shift work and on holidays to provide that coverage. Officers must have the ability to work both inside and outside in all weather conditions and work extended hours on an as needed basis. Candidates must submit a resume that shows and corroborates their work history and that they meet the listed requirements.

Essential Functions

The following examples illustrate the work performed in this position; however, may require other duties not listed, if necessary, to accomplished to work of this agency.

• Enforces rules and regulations and maintains order at and in the vicinity of department buildings and grounds.
• Greets, directs, and helps guests, clients, and employees at the facility or attending an event.
• Provides and controls access to facilities.
• Patrols and monitors buildings and grounds.
• Monitors and directs vehicle and pedestrian traffic at loading docks and front drive.
• Works to reduce hazards by proactively alerting the appropriate party of any problems.
• Assists in monitoring closed circuit surveillance system and indoor alarm panel.
• Conducts fire prevention duties such as identifying potential hazards, conducting fire extinguisher inspections, and monitoring computerized fire alarm systems.
• Secures the facility at night and opens in the morning as directed.
• Monitors two-way communications console, fire, and other life safety systems.
• Dispatches public safety officer and/or supervisor and contacts emergency personnel when needed.
• Administers First Aid and/or CPR when required.
• Operates hand-held radio, electric cart, and computer.
• Investigates complaints and interviews witnesses when applicable.
• Required to prepare written daily logs and reports.
• Performs related work as required.

Minimum Qualifications

Education: High School Diploma or GED equivalent.* Commensurate experience will be considered in lieu of degree*

AND

Experience: One year of law enforcement or related security experience. Security Guard certification required.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Ability to work effectively in a service-oriented environment subject to frequently changing priorities.
• Ability to work under high pressure in meeting urgent deadlines.
• Ability to establish and maintain effective working relationships with staff, contractors, and facility users.
• Ability to identify job related challenges and make corrective recommendations to supervisor.
• Ability to work independently in the absence of supervision.
• Ability to assist the public and clients with basic questions/problems or obtain a supervisor who can assist.
• Ability to think clearly, act quickly, and use sound judgment in emergency situations.
• Ability to understand and follow instructions, both orally and in writing.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to read, interpret, and analyze laws, rules, and regulations.
• Ability to prepare accurate and grammatically correct written reports.
• Ability to maintain courteous and tactful, but firm, relationships with public.
• Knowledge of the operation and use of security monitoring equipment.
• Knowledge of departmental safety and security procedures and practices.
• Knowledge of basic computer skills.

Additional Information

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER