Operations Office Director, SERS (Administrative Officer 4)

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Commonwealth of Pennsylvania's State Employees' Retirement System (SERS) seeks an Operations Office Director to oversee seven locations, lead a team, and provide high-level procurement, budgeting, and facilities management guidance. The role includes supervising COOP programs and security processes while ensuring compliance with state requirements.

The director will coordinate training, manage major projects, reporting, and vendor contracts, and drive performance metrics to support agency goals.

Qualifications

• Must have supervisory/managerial experience in procurement, planning, or facilities management.
• Experience in personnel management, budgeting, or procurement preferred.
• Any equivalent combination of experience and training.

Responsibilities

• Oversee daily operations across seven SERS locations and supervise staff.
• Coordinate training, manage major projects, and prepare reports and budgets.
• Direct procurement activities including solicitations and contracting.
• Coordinate facility leases, maintenance, and relocation activities.
• Support COOP planning, security access, and safety procedures.
• Guide records retention and inventory compliance with Commonwealth requirements.

Skills

Supervisory experience

Procurement management

Planning and budgeting

Facilities management

Job description

The State Employees' Retirement System (SERS) is seeking a talented manager to oversee the agency's Operations Office. In this role, you will lead a team that provides critical operations support functions to personnel and facilities at seven locations throughout the state. The ideal candidate will possess supervisory and managerial experience in procurement, planning, and facilities management. If this sounds like you, we encourage you to apply today!

As Operations Office Director, this position coordinates, establishes, and monitors goals, objectives, and performance outcome measures for the SERS Operations Office. The position provides high-level procurement and contracting guidance; oversees agency invoicing, print productions, security badging, records retention, and facilities management activities; and supervises the employee safety and agency Continuity of Operations (COOP) programs for SERS, a quasi-independent agency with delegated procurement authority and independent legal counsel.

Key responsibilities as the SERS Operations Office Director include the following:

• Office Leadership: Oversee daily operations, supervise staff, and guide development of goals and performance measures for the SERS Operations Office
• Program Management: Coordinate training; support major projects; and prepare reports, budgets, and recommendations for senior management
• Procurement Oversight: Direct procurement activities including complex solicitations, payment processing, and management of purchasing programs and contracts
• Facilities Coordination: Manage agency leases, facility maintenance, relocation activities, and contractor responsibilities across all SERS locations
• Safety and Security: Support COOP planning, oversee security access processes, and ensure safety procedures and systems are maintained
• Records and Inventory: Guide record retention, surplus procedures, and inventory tracking to ensure compliance with Commonwealth requirements

Interested in learning more? Additional details can be found in the position description.

About SERS:

Established in 1923, SERS is one of the nation's oldest retirement plans for public employees and manages the pension benefits of more than 246,000 employees and retirees for 96 public sector employers. In 2025, SERS paid more than $4.0 billion in benefits and managed nearly $50 billion in assets.

Additional information is available at www.SERS.pa.gov.

Our mission is to prepare our members and participants to achieve financial security in retirement. We achieve this through focusing on our mission, acting ethically and with integrity, empowering our members, embracing innovation, fostering life work balance, modeling an inclusive and respectful workplace, valuing and developing team members, collaborating, and finding joy in our work.

SERS is an equal opportunity employer and welcomes all qualified individuals to our team. We are committed to an inclusive and respectful work environment that fosters personal and professional growth, embraces the contributions of all team members, and leverages diversity in people, ideas, and experiences to achieve our highest potential.

Work Schedule and Additional Information:

• Full-time employment, 37.5-hour work week, Monday through Friday.
• A work schedule beginning and ending between 7:30 a.m. and 5:00 p.m., inclusive, with a half-hour or one-hour unpaid meal period will be considered, depending on operational requirements. The requested work schedule may not end prior to 4:00 p.m.
• Telework: You may have the opportunity to work from home part-time (i.e., hybrid telework schedule), depending on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you must work on-site at the work location specified in this job posting. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Administrative Officer 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Six years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and such training as may have been gained through graduation from a four-year college or university; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.