Operations Office Director, SERS (Administrative Officer 4)

NEOGOV; Pennsylvania; On-site; USD 120,000 - 160,000; Full time

Job summary

State Employees' Retirement System (SERS) seeks an Operations Office Director to lead a team delivering essential support to personnel and facilities at seven Pennsylvania locations. The role focuses on procurement, planning, and facilities management with oversight of invoicing, records retention, and COOP programs.

The ideal candidate will have strong supervisory experience, the ability to set and monitor performance metrics, and a track record of guiding contracting activities in a complex

Qualifications

• Supervisory/managerial experience in procurement, planning and facilities management.
• Experience coordinating cross-functional teams and operations.
• Ability to develop and monitor performance metrics and goals.

Responsibilities

• Oversee the Operations Office across seven state locations.
• Provide high-level procurement and contracting guidance; supervise invoicing and records retention.
• Manage facilities activities, security badging, COOP programs and employee safety.

Skills

Supervisory experience

Procurement management

Planning & facilities management

Job description

The State Employees' Retirement System (SERS) is seeking a talented manager to oversee the agency's Operations Office. In this role, you will lead a team that provides critical operations support functions to personnel and facilities at seven locations throughout the state. The ideal candidate will possess supervisory and managerial experience in procurement, planning, and facilities management.

As Operations Office Director, this position coordinates, establishes, and monitors goals, objectives, and performance outcome measures for the SERS Operations Office. The position provides high-level procurement and contracting guidance; oversees agency invoicing, print productions, security badging, records retention, and facilities management activities; and supervises the employee safety and agency Continuity of Operations (COOP) programs for SERS, a quasi-independent agency with delegated procurement authority and independent legal counsel.

Established in 1923, SERS is one of the nation's oldest retirement plans for public employees and manages the pension benefits of more than 240,000 employees and retirees for 99 public sector employers. In 2024, SERS paid about $4.0 billion in benefits and managed $38.7 billion in assets. Additional information is available at www.SERS.pa.gov. Our mission is to prepare our members and participants to achieve financial security in retirement. We achieve this through focusing on our mission, acting ethically and with integrity, empowering our members, embracing innovation, fostering life work balance, modeling an inclusive and respectful workplace, valuing and developing team members, collaborating, and finding joy in our work. SERS is an equal opportunity employer and welcomes all qualified individuals to our team. We are committed to an inclusive and respectful work environment that fosters personal and professional growth, embraces the contributions of all team members, and leverages diversity in people, ideas, and experiences to achieve our highest potential.