Operations & Mgmt Consultant Mgr - SES - 76004489

Management; Tallahassee (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

The Operations & Management Consultant Manager leads Florida's CDL and Motor Vehicle program operations statewide for the Department of Highway Safety and Motor Vehicles. This SES role supervises staff, implements policies, ensures compliance with federal requirements, and supports modernization initiatives while delivering service excellence to the public and external partners.

The ideal candidate will demonstrate strong leadership, strategic thinking, and the ability to analyze data, prepare

Qualifications

• Effective written and verbal communication skills; able to conduct meetings and present recommendations.
• Excellent customer service skills and ability to establish effective working relationships.
• Ability to manage, mentor, and monitor staff with minimal supervision.
• Strong organization, multi-tasking and time management skills with ability to delegate.
• Knowledge of laws, rules, administrative code, policies and procedures.
• Ability to analyze data, prepare reports and implement process improvements.

Responsibilities

• Lead Florida's CDL and Motor Vehicle program operations statewide.
• Oversee staff and supervisory personnel to ensure effective service delivery.
• Implement policies and procedures and ensure compliance with federal CDL requirements.
• Support modernization initiatives while maintaining service excellence to the public and external partners.

Skills

Communication skills

Customer service

People management

Time management

Legal/regulatory knowledge

Data analysis

Job description

The Operations & Management Consultant Manager leads Florida's Commercial Driver License and Motor Vehicle program operations statewide for the Department of Highway Safety and Motor Vehicles. This Selected Exempt Service (SES) position oversees staff and supervisory personnel, implements policies and procedures, ensures compliance with federal CDL requirements, and supports modernization initiatives while maintaining service excellence to the public and external partners.

Key qualifications

• Effective written and verbal communication skills with ability to conduct meetings and present recommendations
• Excellent customer service skills and ability to establish effective working relationships
• Ability to manage, mentor, and monitor staff with minimal supervision
• Strong organization, multi-tasking, and time management skills with ability to delegate
• Knowledge of laws, rules, administrative code, policies and procedures
• Ability to analyze data, prepare reports, and implement process improvements