OPERATIONS & MGMT CONSULTANT I - SES - 64083677

State of Florida; Miami (FL); On-site; USD 40,000 - 82,000; Full time

Benefits offered by this job

Annual and Sick Leave

Nine paid holidays

Health insurance

Retirement plan

Job summary

Florida Department of Health in Miami is seeking an Operations & Management Consultant I to supervise a unit, guide staff performance, and ensure efficient electronic processing of disability claims. The role includes coordinating training and directing daily tasks to maintain accurate records.

The position requires experience with SSA processing, strong written and verbal skills, and the ability to manage priorities in a fast-paced environment in Miami, FL.

Qualifications

• Knowledge of the principles and techniques of effective communication.
• Knowledge of problem-solving techniques.
• Knowledge of computer operation, Microsoft applications, and office automation equipment.
• Ability to supervise people.
• Ability to assess employee work performance.
• Ability to make decisions in a timely manner.

Responsibilities

• Supervise staff and direct daily work activities.
• Coordinate staff training, performance reviews, and scheduling.
• Provide technical guidance on electronic record management and SSA processing.
• Oversee unit performance and ensure timely, accurate processing of claims.

Skills

Supervisory

Communication skills

Problem solving

Decision making

Tools

SSA computer systems

Job description

OPERATIONS & MGMT CONSULTANT I - SES - 64083677

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:886952

Agency: Department of Health

Working Title: OPERATIONS & MGMT CONSULTANT I - SES - 64083677

TITLE: OPERATIONS & MANAGEMENT CONSULTANT I - SES

POSITION LOCATION:MIAMI / DADE COUNTY

POSITION #: 64083677

SALARY: $40,320.81 - $82,177.50

Your Specific Responsibilities:

The Division of Disability Determinations is responsible for adjudicating medical disability claims for Social Security Administration (SSA) and State of Florida Medically Needy Program. This position is directly responsible for providing technical computer systems processing assistance to support staff, adjudicative staff, medical consultants, ana medical providers. The incumbent is responsible for developing, assessing, and maintaining internal operational procedures to ensure that cases are electronically managed in accordance with SSA and MN regulations, i.e., timely, accurately, and ensuring the associated medical evidence identified in the initial claim is requested and associated with the claim in order for the adjudicative staff to promptly process claims. Specific duties related to these functions are listed below.

This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensure proper coverage, and complete time sheets.

Manages and directly supervises a unit of Medical Disability Case Record Specialist (MDCRS) and Records Technicians (RT's) in all aspects of their individual duties relating to processing medical disability claimants' electronic records. Prioritizes and coordinate individual staff production activities to maintain a consistent workflow. Analyzes and addresses problem areas in the electronic processing systems and notifies appropriate staff as needed. May also coordinate/supervise the activities of the Operations Analyst Specialist I positions as needed and/or assigned.

Provides daily consultation and advice to support and adjudicative staff as needed on the technical aspects as related to the electronic processes for record management activities of the case control process; the consultative examination (CE) process; the medical evidence of record (MER) process; and the Physical, Psychological Consulting Staff (PPCS) case assignment process.

Provides advice and assistance to unit members on a regular basis individually and in staff meetings. Participates as part of the office management team and provides input as needed and/or requested.

Coordinates office coverage with other supervisors for predevelopment activities on a daily basis based on planned and unplanned leave to ensure continuity of service to claimants and adjudicators while also establishing accountability for performance tracking.

Monitors staff performance to ensure timely submission of electronic documentation to adjudicative staff; also provides collection of data for ongoing performance analysis. The ongoing monitoring provides for results in early prevention of backlogs and early performance intervention opportunities.

Evaluates staff performance utilizing established criteria meets regularly with employees to assure that the criteria is understood, and areas of concern are dealt with timely and appropriately. Compiles production and quality statistical data frequently and at a minimum quarterly.

Provides training for new staff and develops and presents training material to train staff on new or revised operational processes.

These duties will require access to Social Security Administration computer systems, email system, Intranet and Internet applications, and may require access to the State of Florida Financial Systems.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

Knowledge of the principles and techniques of effective communication.

Knowledge of problem-solving techniques.

Knowledge of computer operation, Microsoft applications, and office automation equipment.

Knowledge of the procedures and requirements for processing Social Security disability decisions.

Ability to supervise people.

Ability to assess employee work performance.

Ability to make decisions in a timely manner.

Ability to design and present training programs relating to internal policies and procedures, SSA computer systems, etc.

Ability to understand and apply applicable rules, regulations, policies and procedures.

Ability to determine work priorities, assigns work, and ensure proper completion of work assignments.

Ability to communicate effectively in writing and verbally.

Ability to establish and maintain effective working relationships.

Knowledge of administrative principles and practices.

Qualifications:

Minimum - Must be willing to physically come into the office to perform the duties & responsibilities of the position.

Preferred - At least one-year experience working with SSA disability claims.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be theHealthiestState in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Miami

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and participation in direct deposit.

Your conditional job offer and access to Social Security Administration’s (SSA’s) systems, data, information, and/or premises are contingent upon you passing the SSA suitability process.

*Note: This covers the preliminary screening (pre-screen) and the final background adjudication stage of the suitability process.

Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending on the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.