Operations Manager - Woodbury Outlet

Brobston Group; Central Valley (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Gucci in New York is seeking an experienced Operations Manager to lead the store operations team and support the processes that ensure exceptional client service from stockroom to selling floor.

You will partner with the Store Director to maintain inventory accuracy, oversee shipping and receiving, develop staff, and enforce policies while driving commercial excellence across the business.

Qualifications

• 5–7 years of operations experience in retail/luxury retail or service industry.
• Bachelor’s degree preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Lead store operations team and oversee stockroom and selling floor activities.
• Ensure inventory accuracy and timely shipping/receiving processes.
• Coach and develop staff on operating policies and customer service standards.
• Collaborate with Store Director to enforce Gucci standards and drive sales support.
• Maintain organized operations documents and report discrepancies to management.

Skills

Store ops leadership

Inventory management

Customer service excellence

Team training

MS Office proficiency

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

As a GUCCI Operations Manager, you will be responsible for leading the store operations team and/or the processes. In this role, you will ensure support to the business by overseeing an efficient stockroom(s) and accurate inventory and prioritize providing our clients with exceptional service by supporting the selling process as needed.

You will lead in the day-to-day operations management and as a store leader and partner along with the Store Director, you are expected to be proficient in all aspects of the business.

Key Accountabilities

Expectations

• Drive, direct, and develop operational excellence across all aspects of the store;
• Assess and evaluate operations with a commercial mindset and propose strategic improvements;
• Training new hires and existing staff on all operating policies and procedures;
• Coach and develop direct reports in areas of operations, customer service and sales support;
• Liaise with corporate departments such as Operations, Inventory Planning, Inventory Control, Accounts Payable, etc. as needed.

Leadership

• Serving as a leader to the store team, partner with Store Director and Associate Store Director to execute all operational and service standards set forth by Gucci;
• Responsible for creating a positive and united work environment amongst all staff;
• Function as Manager on Duty in rotation, assist with floor coverage, process of client purchases, and open and close the store.

Operations

• Provide overall support with the shipping and receiving process, report any issues to Store Director and take the necessary steps to resolve;
• Ensure timely movement of merchandise as directed by the Store Director while adhering to all procedures and guidelines, including but not limited to transfers, and damages;
• Ensure an accurate and organized store inventory at all times - oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director;
• Assist management to identify problems in operational processes and resolve them in a timely manner;
• Maintain clear and accurate operations documents/procedures for reference purposes;
• Communicate all discrepancies/issues immediately to management;
• Process repairs and damages on a timely basis according to company guidelines;
• Assist with physical maintenance of the boutique;
• Place orders as needed for all supplies for the office and store.

Key Requirements

• Minimum of 5 - 7 years of operations experience in retail, luxury retail, or service-related industry preferably in a supervisory role;
• Bachelor’s Degree is preferred;
• Excellent written and communication skills;
• Ability to analyze information, identify business priorities, problem solve and manage multiple tasks in a fast-paced environment;
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Excellent organizational skills;
• Experienced with technology to utilize internal retail systems and shipping software programs;
• Assist in the training of new Team Manager - Operations in other locations and support teams;
• Travel and assist in store openings, closures, and remodels within the region and surrounding markets.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working
• Be Relentlessly Creative and approach challenges with an innovative mindset
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

Builds trust-based relationships across boundaries and encourages collaboration

Adapts own style to communicate impactfully

People Enabler

Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner

Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [e-mail] (mailto:[e-mail]).

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

SALARY RANGE

For individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the current base salary range is $70,000 to $75,000.

EOE M/D/F/V