Operations Manager: Welcome Center, Float Pool, and Externs

Akron Children’s Hospital; Akron (OH); On-site; USD 95,000 - 125,000; Full time

Job summary

Akron Children’s Hospital is seeking an Operations Manager to lead a team of clinical and non-clinical staff and oversee the day-to-day operations and financial performance of a subspecialty practice, with regional expansion. The role requires strong leadership, process optimization, and collaboration with clinicians and administrators.

The successful candidate will manage staffing, patient flow, and performance metrics across locations, ensuring high-quality service and efficient resource use.

Qualifications

• Education: Associate's degree required in Healthcare Administration or four years of healthcare leadership experience.
• Certification: Healthcare Management certification required within two years of hire.
• Experience: Minimum three years in healthcare leadership, preferably overseeing multiple facilities or programs.
• Bachelor's degree is preferred but not mandatory if experience is strong.

Responsibilities

• Coordinate daily operations to ensure efficient patient flow and optimal use of shared space.
• Develop and implement standardized processes to improve efficiency and productivity.
• Monitor KPIs and financial metrics to drive performance improvements.
• Recruit, train, and retain a high-performing staff and support engagement initiatives.
• Identify cost-saving opportunities and optimize resource utilization.

Skills

Leadership

Strategic planning

Data analysis

Financial management

Project management

Education

Associate's degree in Healthcare Administration

Bachelor's degree preferred

Tools

Microsoft Office Suite

Healthcare management software

Job description

Onsite, Days

Full-Time

Summary

The Operations Manager is responsible for overseeing a team of non-exempt and exempt employees, while managing the day-to-day operations and financial performance of one subspecialty practice, with additional oversight of one to two other locations within the region.

Responsibilities

• 1. Coordinate daily operations to ensure efficient patient flow and deployment of shared clinical space, in order to maximize patient throughput and minimize wait times.
• 2. Develop and implement standardized operational processes and workflows to optimize efficiency and productivity.
• 3. Monitor key performance indicators (KPIs) and metrics to assess operational performance and identify areas for improvement.
• 4. Recruit, train and retain staff to ensure a high-performing and engaged workforce.
• 5. Responsible for the ongoing development of employee engagement initiatives
• 6. Identify cost-saving opportunities and operational efficiencies to maximize resource utilization and minimize expenses.
• 7. Build and maintain positive relationships with internal stakeholders, including healthcare providers, administrators, and support staff.
• 8. Serve as a representative of the organization in the regions to enhance visibility and reputation.
• 9. Other duties as assigned.

Other information

Technical Expertise

• 1. Strong leadership and team management skills.
• 2. Excellent organizational and multitasking abilities.
• 3. Proficient in data analysis, financial management, and project management.
• 4. Expertise in financial analysis, budgeting, and resource allocation.
• 5. Proficiency in using Microsoft software (Excel, Word, PowerPoint, Outlook, etc.).

Education and Experience

• 1. Education: Associate's degree in Healthcare Administration required. In lieu of an Associate's degree, minimum four years of experience in healthcare leadership is required. Bachelor's degree preferred.
• 2. Licensure: Not applicable.
• 3. Certification: Certificate in Healthcare Management required within two years of the role.
• 4. Years of relevant experience: Minimum of three years in healthcare leadership, (preferably overseeing multiple facilities, sites, or programs), required.

Full Time

FTE: 1.000000

Status: Onsite