Operations Manager VitalShred

Vital Holdings LLC; Grand Junction (CO); On-site; USD 63,000 - 73,000; Full time

Job summary

VitalShred is seeking an Operations Manager to lead daily operations, implement quality improvements, supervise vault and delivery services, and ensure staffing levels meet business needs. The role emphasizes disaster recovery readiness and client-focused service in a fast-paced environment.

Responsibilities include budget oversight, process optimization, and coordinating with leadership to maintain high standards in both internal and external operations.

Qualifications

• 3–5 years supervisory experience preferred.
• Must pass drug screen and background check.
• Valid driver’s license with clean MVR.

Responsibilities

• Implement quality concepts across operations to drive continuous improvement.
• Supervise records center/vault operations and delivery service.
• Maintain staffing levels and cover shifts as needed.
• Manage budgets, forecast requirements, and fiscal actions.
• Oversee facilities/equipment maintenance and rack space usage.
• Oversee daily shred operations and audits of critical accounts.
• Provide courteous, professional customer service handling in person and over the phone.

Skills

Problem solving

Quality concepts

Detail oriented

Organizational skills

Take ownership

Physical work

Disaster recovery leadership

Education

High school diploma

Forklift certification

Driver license (clean MVR)

Job description

Description

Job Title: Operations Manager VitalShred

Pay: $63,000 - $73,000 + 10% annual bonus.

Summary: The Operations Manager's responsibilities includes but are not limited to implementing quality concepts throughout the operational processes to make continuous improvements; supervising records center/vault operations and delivery service; maintaining proper staffing; and reaching specific operational benchmarks.

Essential functions:

Personnel Management – Candidate will be responsible for, in part, hiring job candidates, training new/existing employees, enforcing company policies, and ensuring proper staffing.

Quality tracking and improvement – Candidate will work with Area Vice President and Director of Operations to improve the Company's quality program

Forecast Requirements – Responsible for budget control, budget reporting, and taking corrective actions to maintain fiscal responsibility.

Facilities/Equipment Maintenance – Responsible for maintaining clean and efficient facilities including vehicle/equipment maintenance. Properly maintain and control the use of currently available rack space and evaluate the need for additional racks.

Inventory Control – Responsible for daily shred operations. Includes the auditing of daily paperwork, overseeing and reconciling daily shred functions of critical accounts. Conduct and supervise audits.

Customer Service – Responsible for providing courteous and attentive treatment of all customers' needs by presenting a professional and positive image when interacting with customers in person and over the phone.

Requirements

Competencies:

• Problem solving skills
• Experience in implementing quality concepts and practice in a service industry work environment
• Detail-oriented work style
• Organizational skills
• Willing to take responsibilities for daily operations even if personal sacrifices are required (have cell phone, able to cover any shift, and run emergencies)
• Willing and able to do physical work when necessary
• Commitment to being a key leader in disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment

Work environment:

Must be able to tolerate heat in the summer and cold in the winter.

Physical demands:

While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.

Education and eligibility requirements:

• Supervisory experience (3-5 years preferred)
• Valid driver's license with clean MVR and clean background check
• High school diploma
• Forklift certification
• Must pass drug screen

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities