Operations Manager, TTWN

iHeartMedia; Hills Park (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Paid vacation and sick time

Paid company holidays

401K plan

Employee Assistance Program (EAP)

Job summary

iHeartMedia, the nation’s leading audio company, seeks an Operations Manager for TTWN Atlanta to oversee the on-site broadcast operation in a 24/7 setting and manage staff. You will ensure timely delivery of traffic and news content, coordinate with affiliate relations, and lead performance initiatives to improve efficiency.

The role requires strong leadership, proven management of large teams, and experience in radio/TV operations. Atlanta-based, full-time position with competitive benefits.

Qualifications

• Bachelor's degree or 10 years of radio/television experience.
• Minimum 5 years direct radio/television management experience.
• Strong verbal and written communication skills.
• Proven track record leading large staff on varied shifts.
• Experience coaching and giving staff feedback.
• Experience in customer service and scheduling processes.
• Proficiency with MS Office and audio delivery systems (Nexgen, Sound+).

Responsibilities

• Oversee all operational aspects of TTWN Atlanta broadcast ops on-site.
• Manage staff performance, training, and scheduling.
• Oversee production and delivery of audio reports to clients.
• Improve workflow efficiencies with data-driven approaches.

Skills

Staff recruitment

Affiliate relations

Aircheck management

Staff scheduling

Payroll management

On-air schedules

Education

Bachelor's degree

Tools

Nexgen

Sound+

FTP

Workday

MS Office

Job description

The audio revolution is here - and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company - almost three times the size of the largest TV network - and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have: More #1 rated markets than the next two largest radio companies combined; We're the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix; iHeart is the home of many of the country's most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America; We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour; iHeartRadio is the #1 streaming radio digital service in America; Our social media footprint is 7 times larger than the next largest audio service; and We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we're able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option. Because we reach almost every community in America, we're committed to providing a range of programming that reflects the diversity of the many communities we serve - and our company reflects that same kind of diversity.

Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: iHeartMedia! At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

What We Need:

Total Traffic & Weather Network (TTWN) has an immediate opening for an Operations Manager (OM) based in Atlanta, GA. This position is a high demand job at a 24/7 operation.

What You'll Do:

TTWN Atlanta provides traffic and news information to affiliate radio and television stations as well as in-car/personal navigational devices and mobile apps. This management position reports to the Vice President, Regional Operations-Southeast.

Responsibilities/Duties:

• As the Operations Manager, you will be the on-site manager responsible for all operational aspects of the broadcast operation for Total Traffic & Weather Network (TTWN) in Atlanta and staff management.
• You will be responsible for overseeing the production and delivery of audio reports and data dissemination to our clients in the Hub.
• Training staff on audio delivery systems and internal traffic content management software.
• Continuing to increase operational efficiencies within the current work flow model.

Required Skills:

• Recruiting, selection, hiring and training of on-air talent and producers.
• Affiliate relations, managing and executing airchecks, data quality and review, staff scheduling, managing payroll, management of affidavits, distribution of copy and on-air schedules.

What You'll Need:

Required Experience:

• Bachelor's degree preferred or 10 years of direct radio/television experience
• Minimum 5 years of direct prior experience in radio and television management is required
• Must have a strong track record of successfully leading and developing a large staff on varying schedules
• Must possess strong oral and written communication skills
• Prior experience in performance management, coaching, and staff feedback needed
• Prior experience in customer service and staff scheduling needed
• PC Proficiency (MS Office), WorkDay, etc.
• Proficiency with audio content delivery systems (Nexgen, Sound+, FTP)
• Working knowledge/understanding of Six Sigma or similar data driven management philosophy.
• Previous experience conducting performance/goal reviews with staff.
• Must be available to respond to station needs for all shifts.

What You'll Bring:

• Location: Atlanta, GA: 1255 Makers Way, Suite A, 30318
• Position Type: Regular Time
• Type: Full time
• Pay Type: Salaried

Benefits:

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

Non-Compete will be required for certain positions and as allowed by law. Our organization participates in E-Verify.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.