Operations Manager, TTWN

NAB Leadership Foundation; Atlanta (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Employer sponsored medical, dental and

vision with a variety of coverage

Paid vacation and sick time

Paid company holidays

Spirit day to encourage volunteering

A 401K plan

Employee Assistance Program (EAP)

Additional voluntary programs

Job summary

iHeartMedia's Total Traffic & Weather Network (TTWN) in Atlanta is seeking an Operations Manager to lead the on-site broadcast operation 24/7, ensure seamless production, and manage a diverse staff across shifts.

This role reports to the Vice President, Regional Operations-Southeast, and oversees audio report production and data delivery to clients in the Hub, training personnel on Nexgen, Sound+, FTP and traffic content software, while driving efficiency improvements through coaching and

Qualifications

• Bachelor's degree preferred or 10 years of direct radio/television experience.
• Minimum 5 years of direct prior experience in radio and television management is required.
• Strong track record of leading and developing a large staff on varying schedules.
• Strong oral and written communication skills.
• Experience in performance management, coaching, and staff feedback.
• Experience in customer service and staff scheduling.
• Proficiency with MS Office and WorkDay.
• Proficiency with audio content delivery systems Nexgen, Sound+ and FTP.
• Familiarity with Six Sigma or data driven management philosophy.
• Experience conducting performance/goal reviews with staff.
• Must be available to respond to station needs for all shifts.

Responsibilities

• On-site manager responsible for all operational aspects of the Atlanta TTWN broadcast operation and staff.
• Oversee production and delivery of audio reports and data to clients in the Hub.
• Train staff on audio delivery systems and traffic content management software.
• Continuously improve operational efficiencies within the workflow.

Skills

Talent recruitment

Staff management

Staff scheduling

Payroll

Affiliates relations

Airchecks

Data quality

Communication skills

Coaching

Customer service

Education

Bachelor's degree preferred

Tools

MS Office

WorkDay

Nexgen

Sound+

FTP

Job description

Total Traffic + Weather Network

The audio revolution is here - and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that's twice the size of any other audio company - almost three times the size of the largest TV network - and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:

• More #1 rated markets than the next two largest radio companies combined;
• We're the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
• iHeart is the home of many of the country's most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;
• We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;
• iHeartRadio is the #1 streaming radio digital service in America;
• Our social media footprint is 7 times larger than the next largest audio service; and
• iHeartRadio is the only complete audio ad technology stack in the industry for all forms of audio from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we're able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we're committed to providing a range of programming that reflects the diversity of the many communities we serve - and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: iHeartMedia!

What We Need:

Total Traffic & Weather Network (TTWN) has an immediate opening for an Operations Manager (OM) based in Atlanta, GA. This position is a high demand job at a 24/7 operation.

What You'll Do:

TTWN Atlanta provides traffic and news information to affiliate radio and television stations as well as in-car/personal navigational devices and mobile apps. This management position reports to the Vice President, Regional Operations-Southeast.

Responsibilities/Duties:

• As the Operations Manager, you will be the on-site manager responsible for all operational aspects of the broadcast operation for Total Traffic & Weather Network (TTWN) in Atlanta and staff management.
• You will be responsible for overseeing the production and delivery of audio reports and data dissemination to our clients in the Hub.
• Training staff on audio delivery systems and internal traffic content management software.
• Continuing to increase operational efficiencies within the current work flow model.

Required Skills:

• Recruiting, selection, hiring and training of on-air talent and producers.
• Affiliate relations, managing and executing airchecks, data quality and review, staff scheduling, managing payroll, management of affidavits, distribution of copy and on-air schedules.

What You'll Need:

Required Experience:

• Bachelor's degree preferred or 10 years of direct radio/television experience
• Minimum 5 years of direct prior experience in radio and television management is required
• Must have a strong track record of successfully leading and developing a large staff on varying schedules
• Must possess strong oral and written communication skills
• Prior experience in performance management, coaching, and staff feedback needed
• Prior experience in customer service and staff scheduling needed
• PC Proficiency (MS Office), WorkDay, etc.
• Proficiency with audio content delivery systems (Nexgen, Sound+, FTP)
• Working knowledge/understanding of Six Sigma or similar data driven management philosophy.
• Previous experience conducting performance/goal reviews with staff.
• Must be available to respond to station needs for all shifts.

Location:

Atlanta, GA: 1255 Makers Way, Suite A, 30318

Position Type:

Regular

Time Type:

Full time

Pay Type:

Salaried

Benefits:

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law.