Operations Manager- Transitions/Task Force

Highgate Hotels L.P.; New York (NY); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an Operations Manager for their Transitions/Task Force team. This role involves overseeing hotel operations to enhance productivity and efficiency while ensuring high standards of guest service. You will manage housekeeping, support various departments, and handle special guest requests. With a commitment to travel and a focus on team leadership, this position offers a dynamic work environment in a rapidly expanding company. If you are passionate about hospitality and have a knack for problem-solving, this opportunity could be your next career milestone.

Qualifications

• 5+ years in hotel operations or a related field.
• Proficient in Windows and company-approved software.

Responsibilities

• Manage Housekeeping operations and support other departments.
• Handle guest requests and complaints effectively.
• Conduct payroll management and employee training.

Skills

Hotel Management

Customer Service

Problem Solving

Communication

Multitasking

Education

2-year college degree

4-year degree

Tools

Windows

Spreadsheets

Word Processing

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

[Insert Location Here]

Overview

The Operations Manager- Transitions/Task Force is responsible for planning and directing operations to improve productivity and efficiency.

Responsibilities

• Assist the Director and Assistant Director of Housekeeping with managing the Housekeeping operation; in addition to providing support to other departments in the hotel (F&B, Front Office and Engineering).
• Provide strong lobby presence to assist front desk agents and guests.
• Provide all aspects of shift coverage in Housekeeping operations as needed.
• Balance the hotel room type inventory.
• Ensure all areas of the lobby, Mezzanine level and Housekeeping operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards).
• Handle guest’s special requests and customer complaints during shift.
• Perform all other front desk duties and responsibilities.
• Investigate and handle complaints, disturbances, emergencies, etc. during shift.
• Manage Employee Payroll, track attendance in Dayforce, time edits, and conduct call-arounds for OT as needed.
• Coach, train, counsel hourly associates and administer discipline as needed.
• Prepare, copy, and distribute reports as required.
• Handle special guest requests.
• Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Commitment to travel approximately 50% of the time within the Eastern region - for approximately 1 year +.

Qualifications

• At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field.
• Previous supervisory responsibilities.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Long hours sometimes required.
• Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by manager.