Operations Manager- Transitions/Task Force

Highgate Hotels, LP; New York (NY); On-site; USD 75,000; Full time

Job summary

An established industry player in hospitality is seeking an Operations Manager to enhance productivity and efficiency within their team. This role involves overseeing daily operations, managing staff, and ensuring high standards of service to guests. The ideal candidate will have extensive experience in hotel management, strong supervisory skills, and the ability to multitask effectively. With a focus on maintaining a clean and welcoming environment, the Operations Manager will also handle guest interactions and resolve any issues that arise. This is a fantastic opportunity to contribute to a leading company in the hospitality sector while enjoying a dynamic work environment.

Qualifications

• Minimum 5 years of experience in hotel operations or related fields.
• Must have previous supervisory experience and effective communication skills.

Responsibilities

• Assist in managing operations and support other departments.
• Handle guest requests and complaints during shifts.
• Coach and train staff while managing payroll and attendance.

Skills

Hotel Operations Management

Supervisory Skills

Effective Communication

Problem-Solving

Multitasking

Education

5+ years in hotel operations or relevant experience

Relevant educational background

Tools

Windows OS

Spreadsheets

Word Processing Software

Job description

Operations Manager - Transitions/Task Force

Requisition ID: 2025-62546

Category: Rooms Operations

Location: US-NY-New York

Property: New York City Growth - Highgate Hotels

Compensation: USD $75,000.00/Yr.

Type: Yearly

About Highgate Hotels

Highgate is a premier real estate investment and hospitality management company, recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The portfolio exceeds $20B in assets and generates over $5B in revenue. Highgate offers guidance through all stages of the hospitality cycle and develops bespoke hotel brands using industry-leading revenue management tools. The company maintains offices in London, New York, Dallas, and Seattle.

Position Overview

The Operations Manager - Transitions/Task Force is responsible for planning and directing operations to enhance productivity and efficiency.

Responsibilities

1. Assist the Director and Assistant Director of Housekeeping in managing operations and support other departments (F&B, Front Office, Engineering).
2. Provide a strong lobby presence to assist front desk staff and guests.
3. Ensure shift coverage in Housekeeping as needed.
4. Balance hotel room type inventory.
5. Maintain standards in lobby, Mezzanine, and Housekeeping areas (cleanliness, signage, outdoor conditions, elevator functionality).
6. Handle guest requests and complaints during shifts.
7. Perform front desk duties as required.
8. Investigate and resolve complaints, disturbances, and emergencies.
9. Manage payroll, attendance, and overtime tracking.
10. Coach and train staff, administer discipline.
11. Prepare and distribute reports.
12. Handle special guest requests.
13. Participate in meetings to promote morale and efficiency.
14. Attend all required hotel meetings and trainings.
15. Participate in Manager on Duty coverage as needed.
16. Travel approximately 50% within the Eastern region for about 1 year+.

Qualifications

1. Minimum 5 years of progressive hotel or related experience, or relevant educational background with experience.
2. Previous supervisory experience.
3. Proficiency in Windows, spreadsheets, and word processing.
4. Ability to work long hours and handle physical demands.
5. Effective communication skills, both verbal and written.
6. Ability to multitask and prioritize.
7. High standards of appearance and grooming.
8. Compliance with safety and hotel standards.
9. Problem-solving skills and confidentiality.
10. Perform other duties as assigned.