Operations Manager - Transit

WeDriveU; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Paid time off

Job summary

WeDriveU is seeking an Operations Manager to oversee daily driver supervision, route efficiency, and policy implementation at client sites. You will report to the General Manager and coordinate with clients and vendors to maintain reliable services.

Ideal candidates have 5+ years in paratransit or demand-response operations, strong leadership, and proficiency with Trapeze; DMV Class B license is required, with ability to lift 25+ pounds and work onsite as needed.

Qualifications

• Minimum of five years of recent experience managing paratransit call center operations or similar.
• Strong leadership and customer service skills for supervising drivers and operations.
• Proficiency with Trapeze and a DMV Class B license is required.

Responsibilities

• Supervise the daily activities of all drivers and oversee SOPs.
• Provide staff leadership to promote safe, efficient operations.
• Ensure transit routes are consistently serviced and responsive to client needs.
• Make staffing and routing decisions and communicate with team and client management.
• Hire, interview, train and develop new drivers.

Skills

Interpersonal communication

Excel

Problem solving

Class B license

Driver scheduling

Education

Five years experience in paratransit call center operations

Tools

Trapeze

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description

The Operations Manager (OM) will report to the General Manager and assist with all supervisory duties outlined below. The OM will work onsite, as needed, at the client’s location and will actively communicate with the client as well as other vendors.

Duties And Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
• Provides staff leadership by promoting and ensuring safe, efficient and effective operations
• Ensure that all transit routes are constantly operating and adequately servicing the client’s needs.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management).
• Hire (interviews, road tests, training, etc.), train and develop new drivers.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Support the development of company policy and procedures.
• Support the General Manager as needed.
• Additional duties and responsibilities may apply.

Skills Required And Physical Demands

• Outstanding interpersonal and communication skills.
• Knowledge of Microsoft Office with the ability to prove intermediate to advanced excel skills.
• Self-motivated with the ability to prioritize and problem solve.
• Prior knowledge of DMV policies and procedures is preferred but not required.
• Licensed Class B driver (Passenger and Air brakes endorsement) is required.
• Must be able to lift 25+ pounds, climb stairs, and be on your feet for an extended period.
• Additional skills and physical demands may apply.

Hard Requirements

Education and Qualifications:

• Minimum of five years of recent experience managing paratransit call center operations or

  similar position (a similar position would be a manager overseeing day-to-day operations

  of demand-response passenger transportation, including managing staff and driver

  schedules to meet service demand; scheduling, routing, and dispatch or call center

  functions; development and implementation of operation policies and procedures; and

  knowledge of regulatory requirements to assure compliance with applicable federal, state,

  and local laws for operating demand-response transportation services (e.g., FTA DOT

  ADA and drug and alcohol, DOJ Title VI, and state DOT regulations); experience overseeing schedulers and dispatchers; excellent organization and planning skills; excellent customer service skills; ability to handle multiple tasks accurately and effectively; and proficiency in Trapeze.

Preferred Requirements

• Work experience in public or private alternative transportation demand management (TDM) highly desirable.

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.