Office Manager - State Farm Agent Team Member

Scott Schoener - State Farm Agent; United States; Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Commission/bonus

Health benefits

SIMPLE IRA

Advancement opportunities

Flexible work from home

Job summary

Scott Schoener Insurance Agency is seeking an Office Manager to drive smooth operations and deliver exceptional customer experiences. You will implement policies, support the agent and team, and help achieve sales, service, and marketing goals.

The ideal candidate has at least five years in marketing and sales within the insurance field, is bilingual in Spanish, and holds a Property & Casualty License along with a Life & Health License. A four-year degree is expected.

Qualifications

• Excellent communication skills, written, verbal, and listening.
• Five+ years in marketing experience.
• Five+ years in managing customer service.
• Proactive in problem-solving.
• Able to coordinate with others to achieve goals.

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance options, coverages, changes, transfers, billing, and claims.
• Educate customers about insurance options using a needs-based review.
• Ensure the office is well-maintained and equipped to meet customer needs and market products.

Skills

Excellent communication

Highly organized

Team leadership

Proactive problem solving

Bilingual Spanish

Windows

Customer service

Education

Bachelor's degree (4-year)

Property & Casualty License

Life & Health License

Tools

Windows applications

Job description

ROLE DESCRIPTION

As an Office Manager with the Scott Schoener Insurance Agency, you'll equip our agency to continually achieve its goals. You'll empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By working alongside the agent and other team members, you'll create smooth operations to actualize the opportunities offered to people by insurance products and financial services. At least five years of marketing and sales experience is required along with a proven track record in the insurance industry. Customer service is paramount with the office manager needing to lead by example.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

QUALIFICATIONS

• Excellent communication skills - written, verbal, and listening
• Highly organized and detail-oriented
• At least five years of marketing experience required
• At least five years of managing customer service required
• At least five years of sales experience required
• Bilingual in Spanish (must be able to read, write and speak)
• Proactive in problem-solving
• Able to work in and manage a team environment
• Experience in Windows computer applications
• Able to coordinate and collaborate with others to achieve agency goals
• Able to succeed in a fast-paced environment
• Currently possess a Property and Casualty License
• Currently possess a Life and Health License
• At least an undergraduate degree (4 year) from an accredited university

BENEFITS

• Paid time off (holidays and personal/sick days)
• Salary plus commission/bonus
• Health benefits (medical, dental and vision)
• Retirement benefits (SIMPLE IRA)
• Growth potential/opportunities for advancement within my agency

Flexible work from home options available.

Compensation: $50,000.00 - $75,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Mckinney, TX and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.