Operations Manager - Standard Shift

Skypace; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Skypace is seeking an experienced Operations Manager based in Houston to lead and optimize our Ocean Freight operations. This role involves overseeing the full cycle of international ocean shipments and ensuring operational excellence through a tech-driven logistics platform.

Ideal candidates have 5+ years of experience in logistics or supply chain management and a strong understanding of international shipping and documentation. The position offers a standard shift with competitive compensation and is crucial for maintaining high customer satisfaction.

Qualifications

• 5+ years of experience in ocean freight forwarding, logistics operations, or supply chain management.
• Prior experience in a leadership or team management role.
• Strong knowledge of international documentation, Incoterms, and carrier processes.
• Comfortable working in a fast-paced, tech-driven logistics environment.

Responsibilities

• Oversee and manage day‑to‑day ocean freight operations across multiple trade lanes.
• Optimize operational workflows through data-driven analysis and automation.
• Ensure compliance with international shipping regulations.
• Collaborate with pricing and sales teams to align operational capacity.
• Resolve escalations and maintain proactive communication with customers.
• Monitor KPIs related to service performance and customer satisfaction.

Skills

Ocean freight forwarding

Logistics operations

Problem-solving

Communication

Operational optimization

Tools

TMS platforms

Digital freight systems

Shipment tracking tools

Job description

Skypace is the ocean freight division of Maxton Shipping Inc., a freight forwarder headquartered in California and represented worldwide. Skypace provides the world’s first BCO-facing shipping platform that connects our branches, vendors, and customers in the same tech environment.

The platform enables the full cycle of freight execution from instant quoting and planning to managing shipments with complete process visibility and is directly integrated with top‑10 ocean carriers like MSC, Maersk, CMA CGM, COSCO, and Hapag‑Lloyd, operating across all major trade lanes.

Today, we support 150+ customers across 18 countries, handling significant freight volumes with speed, transparency, and support.

Instant Advantages for Clients

• Door‑to‑Door instant freight quotes for ocean, including pickup/delivery and freight;
• One‑click booking for CY/D‑CY/D modes;
• DIY mode: shippers can independently quote, book, issue B/Ls, and track their port‑to‑port shipments while our logistics team remains available to support the entire process.
• Full tracking of the shipment, exceptions, and charges for the proactive issues and customer communication (included for free).

We are seeking an experienced Operations Manager based in Houston to lead and optimize our Ocean Freight operations. This is a standard shift position with working hours from 9:00 AM to 6:00 PM.

This role oversees the end‑to‑end execution of international ocean shipments, ensuring operational excellence, process efficiency, and high customer satisfaction through our digital logistics platform integrated with major carriers.

You’ll drive process improvements and collaborate closely with internal pricing, sales, and technology teams to ensure seamless freight movement and client support across all trade lanes.

What You Will Do

• Oversee and manage day‑to‑day ocean freight operations across multiple trade lanes.
• Optimize operational workflows through data‑driven analysis and automation within the Skypace platform.
• Ensure compliance with international shipping regulations, carrier requirements, and company standards.
• Collaborate with pricing and sales teams to align operational capacity with business growth.
• Resolve escalations and exceptions, maintaining proactive communication with customers and carriers.
• Monitor KPIs related to service performance, cost efficiency, and customer satisfaction.

Qualifications

• 5+ years of experience in ocean freight forwarding, logistics operations, or supply chain management.
• Prior experience in a leadership or team management role.
• Strong knowledge of international documentation, Incoterms, and carrier processes.
• Skilled in problem‑solving, communication, and operational optimization.
• Comfortable working in a fast‑paced, tech‑driven logistics environment.
• Familiarity with TMS platforms, digital freight systems, and shipment tracking tools.

Skypace operates in full compliance with international freight forwarding regulations. Maxton Shipping Inc. DBA Skypace is a registered NVOCC (Non‑Vessel Operating Common Carrier) under FMC License 027662.