Operations Manager, Software Implementation

Vision Government Solutions, Inc.; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an Operations Manager for its Software Implementation team. This role involves leading a dynamic team to onboard new customers, ensuring high-quality deliverables while driving continuous improvement initiatives. The ideal candidate will excel in agile methodologies, possess strong leadership skills, and demonstrate exceptional project management capabilities. Join a forward-thinking firm that values innovation and teamwork, where you can make a significant impact in a supportive remote environment. If you thrive in a fast-paced setting and are passionate about software implementation, this opportunity is for you.

Qualifications

• Proficiency in agile methodologies and frameworks like scrum or kanban.
• Demonstrated leadership and management experience in project settings.

Responsibilities

• Manage and coach direct reports within the Implementation team.
• Facilitate sprint activities and manage project deliverables.

Skills

Agile Methodology

Leadership

Project Management

Communication Skills

Analytical Skills

Problem-Solving

Organizational Skills

Tools

Slack

Jira

BaseCamp

GitHub

SQL Server

Job description

Operations Manager, Software Implementations

About Vision
Vision Government Solutions is a leading Government Technology firm providing innovative software and services to the public sector. Our organization is quickly ramping up growth, and we are looking for people to join our fast-paced Software Implementation team to help us do that successfully.

Job Responsibilities

The Operations Manager will help our Software Implementation team onboard new customers by coordinating and managing the processes and daily activities of the team.

Key roles & responsibilities include:

1. Managing and coaching direct reports within the Implementation team
2. Facilitating sprint ceremonial activities such as sprint planning and kick-off, daily status meetings, and project reviews
3. Facilitating the nomination and assignment of work items to ensure that project deliverables are assigned according to set milestone timing
4. Managing Sprint throughput as measured by sprint yield and completed stories per day per person
5. Proactively eradicating internal blocks that hinder progress on work items
6. Ensuring process adherence to ensure deliverables are of high quality
7. Driving, with the Project Managers and Support management, the Transition to Support of new conversions through go-live and planned post-go-live deliverables
8. Communicating with the cross-functional Sales, Appraisal, Customer Operations, Product, Development, and IT teams to coordinate solutions for cross-functional needs regarding upcoming project deliverables
9. Encouraging and implementing continuous improvement initiatives, while balancing and prioritizing with productive billable work
10. Managing special projects, as assigned by the Director of Implementation

Success in this role will be defined by achievement of Software Implementation project deliverables and strong sprint metric results — sprint yield and completed stories per day per person — AND achievement of team project on-time deliverables and go-live goals.

Who We Are Looking For

The right person for this role will have demonstrated the following skills and traits whether in their past experience or in the interview process:

1. Proficiency in agile methodology, techniques, and frameworks like scrum or kanban to drive effective solution delivery
2. Demonstrated leadership and management experience
3. Exceptional skills in people and project management
4. Excellent communication skills
5. Strong analytical and problem-solving aptitude
6. Outstanding organizational abilities
7. Experience working with a technical team and managing multiple projects concurrently

What Would Really Make You Stand Out

1. Industry knowledge, background in local county government appraisal, valuation, or tax
2. Knowledge or strong familiarity with software implementation and data conversion
3. Experience with any of our core tech stack and tools: Slack, Jira, BaseCamp, GitHub, SQL Server

Job Type: Full Time, Remote – must be able to work during normal Eastern time zone business hours 8a-5p. Being remote means we stay engaged with each other all throughout the day and leverage webcams as a tool to build and strengthen team cohesion, while strengthening team bonds and improving communication.

Equal Employment Opportunity

Vision Government Solutions is an Equal Opportunity Employer and committed to a diverse and inclusive workplace. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and Veteran status.

Vision Government Solutions maintains a drug-free workplace.