Operations Manager - Site Lead

ISEE; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

ISEE is seeking an Operations Manager - Site Lead to drive and optimize customer operations, including on-site pilots, PoCs, rollouts, and ongoing product development. You will coordinate vehicle testing, maintenance, and compliance while aligning with the COO and Product teams.

The role emphasizes strategic communication, cross-location collaboration, and delivering seamless client delivery with a focus on safety and operational excellence in Dallas.

Qualifications

• 5+ years of Operations experience in logistics, AV, or related industries.
• MBA degree strongly preferred, or 2+ years of additional work experience.
• Experience using operations data to support strategic decisions.
• Ability to communicate strategically to build trust and drive initiatives.
• Detail-oriented with ability to see both details and broader context.
• Willing to travel and work with teams across locations.

Responsibilities

• Oversee internal operations and vehicle compliance, including reporting and insurance.
• Coordinate customer operations at client sites for demos, pilots, and rollouts.
• Lead deployment efforts, program management, and system configuration/integration.
• Drive strategic customer engagement and improve product-centric initiatives.

Skills

Strategic communication

Relationship building

Leadership

Analytical thinking

Travel readiness

Education

MBA or related field

Job description

The Operations Manager - Site Lead will assist and drive activities related to a variety of customer operations (such as on-site pilots, Proofs of Concept, rollouts, etc.) and ensure smooth operations of vehicles, testing, and continued development of our products and features. This role will be focused on the execution of various operational tasks, including customer relations, strategic communication, vehicle maintenance and compliance, and assisting with planning and execution of demos, pilots, POCs, launches, etc. This role will work closely with the COO, Product team, and the leadership team to drive a variety of positive customer and operational outcomes.

Specific Responsibilities:

Internal Operations & Compliance: Work closely with Testing, Product and Engineering teams to ensure execution of any internal operations and vehicle compliance, including insurance, registrations, special reporting, etc. Ensure that safety is always of highest priority in operations. Build and iterate forecasts and outlines of future operational plans, deployments and more based on aligning timing and expectations and resources of everyone involved.

Customer Operations: Strategically oversee and execute any customer engagement and communication with any form of ISEE vehicles and staff operating at a customer site (Demo, Pilot, POCs, Rollouts). Coordinate the day-to-day activities with customer Operations teams. Help with relationship expansion strategies and initiatives with customers to help drive product and customer-focused strategies.

Deployment: Lead a team to ensure seamless client delivery, including program management, operational consulting and system configuration / integration. Manage configuration, integration and verification for autonomous system deployments.

Qualifications

• 5+ years of explicit experience in Operations within a related industry in either logistics, trucking, AV, warehouse, automotive.
• MBA degree strongly preferred, or 2+ years of additional work experience
• Experience with broad variety of business and operations data to support strategic decision making
• Ability to communicate strategically to build strong trust and relationships, and help drive mission-critical initiatives
• Detail Oriented - ability to dive deeply into complex documents and details, while also being able to see the larger picture
• Willing to travel and can work with teams across multiple locations

The expectation of this role is to be on-site and in-person at Dallas customer site.