Operations Manager/Shift Supervisor

Voa-Gny; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Supervisor/Operations Manager to oversee daily operations at a transitional shelter for women experiencing homelessness. This role is crucial in ensuring the delivery of program services, maintaining safety and security, and fostering a supportive environment for clients. The ideal candidate will possess strong interpersonal skills and relevant experience in social services. Join a mission-driven organization that is committed to making a difference in the community and enjoy a comprehensive benefits package that supports your well-being and personal growth.

Benefits

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Paid Birthday Holiday

Qualifications

• 1 year of relevant experience in a social service setting preferred.
• Good interpersonal skills and basic computer knowledge required.

Responsibilities

• Supervise daily shelter operations and ensure optimal customer service.
• Manage facility maintenance and community relations.

Skills

Interpersonal Skills

Basic Computer Knowledge

Education

High School Diploma or GED

Tools

Security Certifications

Fire Safety Certification (F-80)

Job description

Posted Thursday, March 20, 2025 at 4:00 AM

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent in the following position:

Position: Shift Supervisor/Operations Manager

The Shift Supervisor is responsible for facilitating daily shelter operations. Jamaica Women’s Employment Shelter is a transitional shelter for women who are experiencing homelessness and are employed or deemed employable, and are referred by the New York City Department of Homeless Services (DHS).

Minimum Qualifications:

• High school diploma or GED preferred plus one-year relevant experience working in a similar capacity in a social service setting.
• Must possess good interpersonal skills and basic computer knowledge.
• Certifications in security required and Fire Safety (F-80) obtained within 3 months of hire.

Shift Supervisor/Operations Manager Principal Responsibilities:

• Supervise delivery of program services including intake, bed assignments, case management services, distribution of client mail, lockers, meal cards and medication.
• Ensure optimal customer service is being provided to clients.
• Ensure recreation activities are occurring.
• Ensure the facility is adequately staffed at all times.
• Work with DHS PD to ensure the daily security and safety of the facility.
• Supervise facility maintenance, cleaning staff and fire safety.
• Manage community relations and communicate with relevant authorities as needed.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

Please note: Benefits for part-time employees may vary.

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!