Operations Manager- Service/Repair (Albuquerque)

TK Elevator; Albuquerque (NM); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

FSA

HSA

Disability insurance

Life insurance (AD&D)

Tuition reimbursement

401(k) Retirement Savings Plan with 5%

Job summary

TK Elevator in Albuquerque, NM is seeking an experienced Operations Manager- Service/Repair to lead field operations, supervise superintendents, and drive safety and profitability. You will oversee site visits, audits, budgeting, and collaboration with sales to define scope and costs.

Ideal candidates have a Bachelor's degree or equivalent management experience, strong leadership, and knowledge of elevator industry standards.

Qualifications

• Bachelor's degree (or equivalent management experience)
• Valid driver’s license and satisfactory MVR
• Thorough knowledge of elevator industry and management methods
• Ability to define problems, collect data, and draw conclusions
• Ability to interpret technical instructions and variables

Responsibilities

• Supervises superintendents and employees and handles hiring and performance management
• Administers company safety program with weekly safety audits
• Visits job sites and conducts quality audits, working with technicians and customers
• Reviews route management and profitability using accounting reports and Map Point
• Provides technical input to sales on scope and bid costs
• Maintains knowledge of elevator codes and company products
• Works with branches and sales managers to address customer needs

Skills

People management

Safety program administration

Field supervision

Budgeting

Customer communication

Education

Bachelor's degree or equivalent experience

Tools

Map Point

Job description

What we expect

The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Albuquerque, NM.

ESSENTIAL JOB FUNCTIONS:

• Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
• Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
• Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.
• Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
• Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
• Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.
• Works with Branch Manager and service and repair Sales Managers to address customers’ needs. Communicates daily with customers that have down cars.
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
• Maintains strong familiarity of company products by attending company training classes & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
• Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.

Who We Are Looking For

EDUCATION & EXPERIENCE:

• Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.
• Thorough knowledge of the elevator industry and general management methods within the elevator industry
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables

What We Offer

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Who We Are

With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company’s most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE – move beyond.

Contact

For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference. [e-mail]