Operations Manager- Service/Repair (Manhattan) TK Elevator Corporation

thyssenkrupp Elevator; New York (NY); On-site; USD 198,000 - 242,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Retirement Savings Plan with 5%

Tuition reimbursement

Company vehicle or car allowance

Disability insurance

Life insurance

AD&D

Bonus/incentive program

Job summary

thyssenkrupp Elevator is seeking an experienced Operations Manager- Service/Repair in Manhattan, NY. You will oversee all service and repair operations to ensure profitability and budget adherence, directing superintendents, safety programs, site visits, and cost control efforts.

The role combines field leadership with strategic cost management and customer coordination. Requires a Bachelor’s degree (or equivalent) and strong elevator-industry knowledge.

Qualifications

• Bachelor's degree required or equivalent combination of education and experience.
• Two years' management experience at a branch level or more.
• Thorough knowledge of the elevator industry and general management methods.
• Ability to interpret technical instructions and handle abstract variables.

Responsibilities

• Direct and train superintendents and staff, guiding performance and enforcing policies.
• Administer safety program; conduct weekly safety audits and emphasize safety.
• Visit job sites; perform quality audits to ensure cost-effective repairs.
• Review route management and callbacks; adjust plans to improve profitability.
• Provide technical input to sales on bids and materials costs for repairs.
• Monitor the 30-day three-callbacks program and maintain cancellations under 3%.
• Collaborate with Branch Manager and Sales Managers to address customer needs.
• Maintain knowledge of elevator codes and stay updated with training and supplier products.
• Oversee parts program for contract service and repair to meet budgets.

Skills

People management

Safety program administration

Field operations

Budgeting

Customer liaison

Education

Bachelor's degree

Equivalent education/experience

Tools

Map Point

Budgeting software

Job description

With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company’s most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE – move beyond.
The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Manhattan, NY.

Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.

ESSENTIAL JOB FUNCTIONS:

• Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
• Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
• Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.
• Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
• Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
• Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.
• Works with Branch Manager and service and repair Sales Managers to address customers’ needs. Communicates daily with customers that have down cars.
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
• Maintains strong familiarity of company products by attending company training classes & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
• Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.

EDUCATION & EXPERIENCE:

• Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.
• Thorough knowledge of the elevator industry and general management methods within the elevator industry
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables

Salary range: $198,000- $242,000. The role offers a car allowance or company vehicle, fuel card, and annual incentive program.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.