Operations Coordinator- Service (Houston) TK Elevator Corporation

thyssenkrupp Elevator; Houston (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible spending accounts (FSA)

Health savings account (HSA)

Company-paid disability insurance

Company-paid life insurance

Job summary

TK Elevator in Houston, TX seeks an Operations Coordinator- Service to support dispatch, ticketing, and administrative workflows for the service team. You will manage on-call lists, coordinate with technicians, and assist in generating reports and documentation.

The role involves payroll entry, safety inspections, and cross-functional liaison between branch operations and regional dispatch. Prior admin experience in service or elevator environments is preferred.

Qualifications

• Strong administrative and clerical skills.
• Experience with payroll and invoicing processes preferred.
• Ability to coordinate between dispatch, field staff and management.

Responsibilities

• Update on-call lists and notify Dispatch daily.
• Assign tickets to mechanics as needed.
• Prepare safety inspections and tickets.
• Support payroll data entry and cost corrections.
• Assist with documentation for service-related reports.

Skills

Office coordination

Payroll entry

Dispatch coordination

Customer communication

Data entry

Education

High school diploma or GED

Oracle database knowledge preferred

Tools

Oracle

Job description

TK Elevator is currently seeking an experienced Operations Coordinator- Service located in Houston, TX.

Essential Job Functions

• Performs Install Base maintenance as needed. Creates safety inspection tickets.
• Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.
• Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.
• Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
• Tracks Operations systems and tool audits.
• Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department. (N/A if branch has office manager.)
• Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)
• Completes manual payroll entry forms, includes daily DVR processing and cost corrections.
• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
• Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
• Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox.
• Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.
• Assigns tickets to mechanics, as needed.
• Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).
• Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).
• Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.
• Reviews Work in Progress report (weekly) and submits to regional billers.
• Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.
• Opens and distributes mail and faxes. (N/A if office has office manager)
• Codes local Accounts Payable invoices and forward to Oracle Invoice email. (N/A if branch has office manager)
• Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)

Education & Experience

• High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration
• Some elevator repair administrative work preferred
• Oracle database knowledge preferred

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Benefits

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at [e-mail] or call 1-844-427-5461.

Important note

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond