Account Manager- Service/Repair (Phoenix, Flagstaff or Prescott)

TK Elevator; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible spending accounts (FSA)

Health savings account (HSA)

Company-paid disability insurance

Company-paid life insurance and AD&D

401(k) Retirement Savings Plan with 5%

Paid vacation and holidays

Parental leave benefits

Job summary

TK Elevator in Phoenix seeks an Account Manager- Service/Repair to secure and maintain service accounts and repair work while developing strong relationships with new and existing customers to meet annual revenue goals.

Education: bachelor’s degree or equivalent; 1+ year B2B sales; strong attention to detail and communication; Salesforce experience preferred. Role includes visiting customers, preparing proposals, and coordinating with operations for approvals.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum 1 year of business-to-business sales experience is required.
• Strong attention to detail with proactive follow-up skills.
• Demonstrated success in a fast-paced environment.
• Outstanding ability to build and nurture relationships with customers and colleagues.
• Excellent time management, organizational, and presentation skills.
• Salesforce experience preferred.
• Ability to read and interpret architectural/blueprint drawings preferred.

Responsibilities

• Exceeds sales goals and quotas by leveraging company tools for service and repair growth.
• Manages service accounts by visiting Tier 1–3 customers to build relationships and understand needs.
• Develops capital plans for customers addressing building needs.
• Maintains product knowledge through training and manuals, including local codes.
• Prepares repair proposals by estimating labor and costs and reviewing blueprints.
• Prepares service contract bids and coordinates with operations for approvals.
• Responds to questions on quotes and follows up with customers.
• Collaborates with cross-functional teams to meet revenue goals.

Skills

Relationship building

Sales experience

Time management

Attention to detail

Presentation skills

Salesforce experience (preferred)

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Job description

What We Expect

What We Expect

The first 3 letters in workplace safety are Y-O-U!

Prescott or Flagstaff, AZ. Responsible for successfully securing and maintaining service accounts and repair work and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals.

TK Elevator is currently seeking an experienced Account Manager- Service/Repair in Phoenix or Prescott or Flagstaff, AZ. Responsible for successfully securing and maintaining service accounts and repair work and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals.

ESSENTIAL JOB FUNCTIONS:

• Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups.
• Develops capital plans for customers to address their short- and long-term building needs.
• Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.
• Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
• Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
• Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals.

Who we are looking for

EDUCATION & EXPERIENCE:

• Bachelor’s degree or equivalent experience required.
• Minimum 1 year of business-to-business sales experience is required.
• Strong attention to detail with proactive follow-up skills.
• Demonstrated success in a fast-paced environment.
• Outstanding ability to build and nurture relationships with customers, team members, and cross-functional colleagues.
• Excellent time management, organizational, and presentation skills.
• Salesforce experience. (preferred)
• Ability to read and interpret architectural and/or blueprint/drawings. (preferred)

What we offer

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Who We Are

With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company’s most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE – move beyond.