Operations Manager: Scale with Data-Driven Delivery

ShyftOff; Tampa (FL); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading operations management firm in Tampa is looking for an experienced Operations Manager to lead and develop distributed teams while owning performance for key client accounts. The ideal candidate will have over 5 years of experience in operations, a strong background in data analysis and process improvement, and the ability to thrive in a fast-paced environment. This role offers a chance to build systems that enhance quality and efficiency across teams, driving operational success.

Qualifications

• 5+ years in operations in a fast-growth or tech-enabled services environment.
• 3+ years leading distributed teams with measurable performance outcomes.
• Proven record of improving KPIs through data and discipline.
• Fluency with operational tools such as Sheets and reporting platforms.
• Comfort with ambiguity and capable of organizing it.

Responsibilities

• Lead and develop a distributed team for exceptional performance.
• Own delivery for assigned accounts—staffing, scheduling, usage.
• Standardize processes for efficiency and predictability.
• Partner with cross-functional teams on client goals.
• Forecast and plan capacity for resource alignment.
• Use data and dashboards to manage risk and improve continuously.
• Champion new tools and automation for operational excellence.

Skills

Leadership

Data analysis skills

Process design

Communication

Problem-solving

Tools

Excel

WFM

Job description

A leading operations management firm in Tampa is looking for an experienced Operations Manager to lead and develop distributed teams while owning performance for key client accounts. The ideal candidate will have over 5 years of experience in operations, a strong background in data analysis and process improvement, and the ability to thrive in a fast-paced environment. This role offers a chance to build systems that enhance quality and efficiency across teams, driving operational success.