Operations Manager- Sanctions Screening Center of Excellence

Bank of America Corporation; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America Corporation in the United States seeks a results-driven leader to oversee a sanctions screening operation within internal bank processes. You will ensure compliance with the Economic Sanctions Program and educate teams on data quality and process controls.

The role emphasizes staffing forecasts, coaching, budgeting, and process improvements driven by metrics. A collaborative, inclusive approach is essential to succeed in a fast-paced banking environment.

Qualifications

• 1+ year leadership experience.
• 1+ year experience in Operations or Compliance; Sanctions experience highly desired.
• Ability to collect, organize and disseminate significant amounts of information with attention to detail and accuracy.
• Experience with Excel and other applications to support large data aggregation and management.

Responsibilities

• Accountable for sanctions screening operations and ensuring compliance.
• Support client facing teams and educate on compliance program to drive data quality.
• Forecasts and manages staffing levels and capacities, provides coaching and feedback to drive operational excellence.
• Applies knowledge of end-to-end processes and ensures adherence to policy and procedures when decisions impact operations and product lines.
• Develops and analyzes procedures to enhance unit activities and oversees budget and forecasting for designated areas.
• Identifies data, metrics, and KPIs to measure process effectiveness and improvement opportunities.
• Aligns priorities with employee metrics and fosters an inclusive work environment.

Skills

Leadership experience

Attention to detail

Problem solving

Collaboration

Tools

Excel

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for leading a segment or a small operations unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include overseeing day-to-day activities of employees, including executing transactions and managing the budget, expenses, forecasting, and reporting.

Responsibilities:

• Accountable for the (Sanctions Screening Center of Excellence) that reviews all of Bank of America's customers and transactions to ensure compliance with Bank of America's Economic Sanctions Program
• Responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions.
• Forecasts and manages staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
• Aligns bank priorities and strategies to employee metrics and goals and strives to recognize, encourage, and improve team performance to support an inclusive work environment

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner's mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• 1+ year leadership experience
• 1+ year experience in Operations or Compliance; Sanctions experience highly desired
• Ability to collect, organize and disseminate significant amounts of information with attention to detail and accuracy
• Experience with Excel and other applications to support large data aggregation and management
• Strong attention to detail and problem-solving skills
• Strong collaboration and influencing skills
• Highly motivated to succeed in a fast-paced environmen