Operations Manager- Sanctions Screening Center of Excellence

Bank of America

Richmond (VA)

On-site

USD 85,000 - 110,000

Full time

26 hours ago

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Job summary

Bank of America in the United States seeks a leader to oversee a segment or small operations unit within the bank's internal operations, focusing on sanctions screening and compliance. The role emphasizes identifying, analyzing, and resolving complex problems, and implementing new processes to improve efficiency and accuracy.

You will supervise day-to-day activities, manage budgets and staffing, coach team members, and drive continuous improvement while ensuring adherence to policies and

Qualifications

1+ year leadership experience.
1+ year experience in Operations or Compliance; sanctions experience highly desired.
Ability to collect, organize and disseminate significant information with attention to detail.
Experience with Excel and large data aggregation and management.
Strong attention to detail and problem-solving skills.
Strong collaboration and influencing skills.
Fast-paced environment adaptability.
Ability to develop team members to maximize potential.
Effective planning, time management and organizational skills.
Experience working across diverse viewpoints to determine best path forward.

Responsibilities

Lead a segment or small operations unit within the bank's internal operations.
Identify, analyze and resolve complex problems while ensuring policy compliance.
Develop and implement new processes to improve operating efficiency and workflow accuracy.
Oversee day-to-day activities of employees and manage budgets and forecasting.
Coordinate staffing, provide coaching, and drive continuous improvement.
Align priorities with regulatory requirements and corporate goals.
Evaluate efficiencies and identify areas for improvement and growth.
Manage data, metrics, and KPIs to measure process effectiveness.
Lead risk management and communicate findings to stakeholders.

Skills

Business Operations Management

Customer Service Management

Performance Management

Process Performance Measurement

Talent Development

Account Management

Client Management

Leadership Development

Process Management

Relationship Building

Hiring and Onboarding

Policies, Procedures, and Guidelines

Process Design

Risk Management

Workforce Analytics

Education

Tools

SQL

Tableau

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for leading a segment or a small operations unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include overseeing day-to-day activities of employees, including executing transactions and managing the budget, expenses, forecasting, and reporting.

Responsibilities

Accountable for the (Sanctions Screening Center of Excellence) that reviews all of Bank of America’s customers and transactions to ensure compliance with Bank of America’s Economic Sanctions Program
Responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day‑to‑day banking transactions.
Forecasts and manages staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence
Applies knowledge of the end‑to‑end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
Develops and analyzes procedures to enhance unit and/or product‑related activities and oversees budget and expense management, reporting, and forecasting for designated areas
Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
Aligns bank priorities and strategies to employee metrics and goals and strives to recognize, encourage, and improve team performance to support an inclusive work environment

Managerial Responsibilities

Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
People Manager & Coach: Knows and develops team members through coaching and feedback.
Financial Steward: Manages expenses and demonstrates an owner’s mindset.
Enterprise Talent Leader: Recruits, on‑boards and develops talent, and supports talent mobility for career growth.
Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications

1+ year leadership experience
1+ year experience in Operations or Compliance; Sanctions experience highly desired
Ability to collect, organize and disseminate significant amounts of information with attention to detail and accuracy
Experience with Excel and other applications to support large data aggregation and management
Strong attention to detail and problem‑solving skills
Strong collaboration and influencing skills
Highly motivated to succeed in a fast‑paced environment
Ability to develop team members to maximize their potential
Effective planning, time management and organizational skills
Excels in working among diverse viewpoints to determine the best path forward
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Schedule: Tuesday‑Saturday / 8am ‑5pm EST
Ability to work additional hours outside of the standard work schedule as business needs dictate.

Desired Qualifications

Experience & Knowledge of economic sanctions program requirements and disposition of sanctions alerts or extensive background with WTX and/or ACH experience
Experience working with auditors and regulators
Experience in Global Banking & Markets business process
Intermediate knowledge in SQL and/or Tableau
Excels in working among diverse viewpoints to determine the best path forward
Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business.
Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language
Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Skills