Operations Manager- San Jose CA 3PL

Temco Logistics LLC; San Jose (CA); Sur place; USD 85 000 - 110 000; Plein temps

Résumé du poste

Temco Logistics, a proud subsidiary of The Home Depot, is seeking an Operations Manager to support delivery and customer service teams. You will monitor daily operations, manage schedules, and ensure high service standards in a fast-paced environment.

The ideal candidate is organized, a strong communicator, and proficient in routing, dispatching, and warehouse management. You will collaborate with drivers and 3PL partners, review plans, and contribute to safety and efficiency.

Qualifications

• Transportation operations experience.
• Routing and dispatching experience.
• Warehouse management experience.

Responsabilités

• Monitor daily delivery operations and resolve service exceptions.
• Support drivers and customer service teams with real-time troubleshooting.
• Train and onboard new team members.
• Build, manage, and adjust office and driver schedules.
• Order and maintain office supplies.
• Prepare delivery manifests and ensure dispatch readiness.
• Collaborate with routing and driver managers to optimize performance.
• Review payroll and resolve discrepancies.
• Process reschedules, cancellations, and customer service exceptions.
• Oversee inbound and outbound logistics at 3PL locations.
• Track recycling and waste levels and recommend operational improvements.
• Track delivery exceptions and ensure timely resolution.
• Monitor compliance with check-ins, paperwork, and routing standards.
• Review next-day delivery plans and adjust schedules as needed.
• Submit nightly operations recap reports.
• Attend weekly planning and operations meetings.
• Conduct inventory checks and order supplies.

Connaissances

Transportation ops

Routing & dispatching

Warehouse management

Description du poste

Temco Logistics, a proud subsidiary of The Home Depot, is seeking a detail-oriented and proactive Operations Manager to support our delivery and customer service teams. This role plays a key part in ensuring smooth daily operations, accurate scheduling, and high service standards. If you are organized, a strong communicator, and thrive in a fast‑paced environment, we’d love to hear from you.Must-Have SkillsTransportation operations experienceRouting and dispatching experienceWarehouse management experienceWhat You’ll DoMonitor daily delivery operations and resolve service exceptionsSupport drivers and customer service teams with real-time troubleshootingTrain and onboard new team membersBuild, manage, and adjust office and driver schedulesOrder and maintain office suppliesPrepare delivery manifests and ensure dispatch readinessCollaborate with routing and driver managers to optimize performanceReview payroll and resolve discrepanciesProcess reschedules, cancellations, and customer service exceptionsOversee inbound and outbound logistics at 3PL locationsTrack recycling and waste levels and recommend operational improvementsDaily & Weekly ResponsibilitiesTrack delivery exceptions and ensure timely resolutionMonitor compliance with check-ins, paperwork, and routing standardsReview next-day delivery plans and adjust schedules as neededSubmit nightly operations recap reportsAttend weekly planning and operations meetingsConduct inventory checks and order suppliesSuccess MetricsOn-time and complete delivery performanceDriver satisfaction and engagement scoresEmployee retention and safety complianceLabor hours and productivity versus goalsFleet damage and repair cost management