Operations Manager- San Jose CA 3PL

Home Depot; San Jose (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

Temco Logistics, a proud subsidiary of The Home Depot, seeks an Operations Manager to support delivery and customer service teams in San Jose, CA. This role emphasizes accurate scheduling, efficient daily operations, and maintaining high service standards in a fast-paced environment.

You will monitor daily delivery operations, manage driver and office schedules, coordinate with routing and 3PL partners, and drive continuous improvement in service levels and cost efficiency.

Qualifications

• Transportation operations experience.
• Routing and dispatching experience.
• Warehouse management experience.

Responsibilities

• Monitor daily delivery operations and resolve service exceptions.
• Support drivers and customer service teams with real-time troubleshooting.
• Train and onboard new team members.
• Build, manage, and adjust office and driver schedules.
• Order and maintain office supplies.
• Prepare delivery manifests and ensure dispatch readiness.
• Collaborate with routing and driver managers to optimize performance.
• Review payroll and resolve discrepancies.
• Process reschedules, cancellations, and customer service exceptions.
• Oversee inbound and outbound logistics at 3PL locations.
• Track recycling and waste levels and recommend operational improvements.

Skills

Transportation operations

Routing & dispatching

Warehouse management

Job description

Temco Logistics, a proud subsidiary of The Home Depot, is seeking a detail-oriented and proactive Operations Manager to support our delivery and customer service teams. This role plays a key part in ensuring smooth daily operations, accurate scheduling, and high service standards. If you are organized, a strong communicator, and thrive in a fast-paced environment, we’d love to hear from you.

Must-Have Skills

• Transportation operations experience

• Routing and dispatching experience

• Warehouse management experience

What You'll Do

• Monitor daily delivery operations and resolve service exceptions

• Support drivers and customer service teams with real-time troubleshooting

• Train and onboard new team members

• Build, manage, and adjust office and driver schedules

• Order and maintain office supplies

• Prepare delivery manifests and ensure dispatch readiness

• Collaborate with routing and driver managers to optimize performance

• Review payroll and resolve discrepancies

• Process reschedules, cancellations, and customer service exceptions

• Oversee inbound and outbound logistics at 3PL locations

• Track recycling and waste levels and recommend operational improvements

Daily & Weekly Responsibilities

• Track delivery exceptions and ensure timely resolution

• Monitor compliance with check-ins, paperwork, and routing standards

• Review next-day delivery plans and adjust schedules as needed

• Submit nightly operations recap reports

• Attend weekly planning and operations meetings

• Conduct inventory checks and order supplies

Success Metrics

• On-time and complete delivery performance

• Driver satisfaction and engagement scores

• Employee retention and safety compliance

• Labor hours and productivity versus goals

• Fleet damage and repair cost management

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply End Date: 2026-12-31

• $80,000.00 - $90,000.00