Operations Manager - Roll Off

WM; San Jose (CA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Stock purchase plan

401(k) with company match

Paid vacation, holidays, and personal/

Job summary

WM is seeking a field-focused manager responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. The role spends most of the day in the field with frontline employees and builds positive relationships across the workforce.

Key duties include daily onboarding support, coaching conversations, safety leadership, and compliance with regulatory records. This role requires travel to customer sites to resolve safety issues and improve operations.

Qualifications

• Onboarding, developing, coaching, mentoring, and performance management of drivers and helpers
• Must have a valid driver’s license and be eligible to work in the U.S.
• Preferred completion of WM Operations Manager Trainee program
• Two years of relevant work experience if you hold a high school diploma

Responsibilities

• Provide tools, instruction, and feedback for frontline duties.
• Meet daily with new frontline employees for onboarding support.
• Provide timely and consistent touchpoints with frontline staff.
• Review best practices to improve daily performance.
• Address improvement opportunities with frontline employees.
• Lead coaching conversations and uphold safety standards.
• Document regulatory records and audit route operation documents.
• Visit customer sites to assess safety issues and propose solutions.

Skills

Leadership

Coaching

Performance management

Onboarding

Education

Associate's Degree (accredited)

High School Diploma (accredited) with 2 years experience

Job description

Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

Essential Duties And Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Qualifications

• Required Qualifications
• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire
• Preferred Qualifications
• Successful completion of the WM Operations Manager Trainee program

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

PAY

The expected base pay range for this office/on-site position is $84,750 - $90,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.