Operations Manager-Residential Loan Servicing

ADP, Inc.; Oklahoma City (OK); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical coverage

Flexible spending accounts

Disability insurance

Life insurance

401(k) plan

Paid time off

Leadership development

Job summary

ISN Corp. is seeking an experienced Operations Manager to leadResidential Loan Servicing programs. The role oversees day-to-day mortgage servicing operations, guiding teams to achieve performance, quality, and customer service standards.

Ideal candidates will have extensive supervisory experience in loan servicing, strong knowledge of mortgage lending operations, and familiarity with federal regulations. This position emphasizes strategic leadership and cross-functional collaboration to drive

Qualifications

• Minimum of 10 years of progressive supervisory experience in loan or mortgage servicing.
• Strong knowledge of mortgage servicing and lending operations.
• Experience with loan origination and mortgage servicing systems.
• Knowledge of applicable federal mortgage regulations, including TILA/RESPA and FACT Act requirements.
• Familiarity with LOS platforms and major mortgage origination systems.
• Understanding of government and GSE-backed loan products and investor guidelines.
• Strong analytical, problem-solving, written, and verbal communication skills.

Responsibilities

• Oversee daily residential loan servicing and related operational activities.
• Lead, coach, and evaluate operational personnel.
• Monitor operational performance, productivity, quality, and service levels.
• Analyze data and performance metrics to identify trends and opportunities for improvement.
• Coordinate across departments to resolve complex loan and servicing issues.
• Support compliance with applicable federal regulations and mortgage servicing requirements.
• Develop and implement process improvements to enhance efficiency and customer satisfaction.
• Utilize mortgage servicing, loan origination, and related technology platforms.
• Provide operational reporting and recommendations to program leadership.

Skills

Mortgage servicing

Supervisory experience

Regulatory knowledge

Data analysis

Problem-solving

Communication skills

Tools

Loan origination systems

Mortgage servicing systems

Job description

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Operations Manager-Residential Loan Servicing

Full Time Oklahoma City, OK, US

Join a Company Where Leadership Makes a Difference

At ISN, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public.

Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission‑critical operations.

At ISN, you'll find more than a career—you'll find an opportunity to influence strategy, lead high‑performing teams, and help shape the future of government. We foster a collaborative, entrepreneurial culture where leaders are empowered to solve complex challenges, build strong customer partnerships, and create lasting impact.

If you're passionate about leading people, delivering operational excellence, and driving strategic growth across federal programs, we'd love to hear from you.

Why You'll Love Working at ISN

We believe great leaders deserve great support. Our comprehensive benefits package includes:

• Comprehensive Medical Coverage with Prescription Benefits
• Flexible Spending Accounts (FSA)
• Company-Paid Short-Term & Long-Term Disability
• Company-Paid Basic Life Insurance
• 401(k) Retirement Plan
• Paid Time Off beginning on your first day of employment
• Professional growth and leadership development opportunities

ISN Corp. is seeking an experienced Operations Manager to support a federal agency’s Residential Loan Servicing Program. The Operations Manager will oversee day-to-day mortgage and loan servicing operations, ensuring teams operate efficiently while meeting established performance, quality, compliance, and customer service requirements.

The Operations Manager will provide leadership and direction to operational teams, monitor performance, analyze operational data, and identify opportunities to improve processes and workflow. This position will coordinate with multiple departments to resolve complex loan issues, improve operational efficiency, and support a consistent customer experience.

The ideal candidate will have extensive supervisory experience within loan or mortgage servicing and a strong understanding of mortgage lending, servicing systems, regulatory requirements, and government or investor‑backed loan products.

Key responsibilities include:

• Oversee daily residential loan servicing and related operational activities.
• Lead, coach, and evaluate operational personnel.
• Monitor operational performance, productivity, quality, and service levels.
• Analyze data and performance metrics to identify trends and opportunities for improvement.
• Coordinate across departments to resolve complex loan and servicing issues.
• Support compliance with applicable federal regulations and mortgage servicing requirements.
• Develop and implement process improvements to enhance efficiency and customer satisfaction.
• Utilize mortgage servicing, loan origination, and related technology platforms.
• Provide operational reporting and recommendations to program leadership.

Minimum Qualifications:

• Minimum of 10 years of progressive supervisory experience in loan or mortgage servicing.
• Strong knowledge of mortgage servicing and lending operations.
• Experience with loan origination and mortgage servicing systems.
• Knowledge of applicable federal mortgage regulations, including TILA/RESPA and FACT Act requirements.
• Familiarity with LOS platforms and major mortgage origination systems.
• Understanding of government and GSE-backed loan products and investor guidelines.
• Strong analytical, problem‑solving, written, and verbal communication skills.