Operations Manager (Remote)

First American Financial; United States; Remote; USD 80,000 - 126,000; Full time

Job summary

An established industry player is seeking a dynamic Cash Operations Manager to lead a team in a supportive and inclusive environment. This role offers the opportunity to influence operational outcomes while ensuring compliance with established procedures. You will manage daily cash operations, oversee team performance, and drive customer loyalty through effective communication and interpersonal skills. With a strong focus on career advancement, this position is perfect for those looking to grow within a thriving organization that values diversity and individuality.

Benefits

Comprehensive benefits package

401k

Career advancement opportunities

Supportive workplace culture

Qualifications

• 5-7 years of experience in cash operations or management.
• Strong administrative and project management skills.

Responsibilities

• Manage day-to-day Cash Operations ensuring compliance.
• Oversee team performance and provide feedback.
• Handle complex escalations and support process implementations.

Skills

Cash Operations Management

Project Management

Interpersonal Skills

Communication Skills

Analytical Skills

Negotiation Skills

Education

Bachelor’s Degree

Job description

Employer Industry: Mortgage Servicing

Why consider this job opportunity:
- Salary up to $125,600 annually
- Comprehensive benefits package including medical, dental, vision, and 401k
- Opportunity for career advancement and growth within the organization
- Supportive and inclusive workplace culture that values diversity and individuality
- Chance to lead and influence operational outcomes in a dynamic environment

What to Expect (Job Responsibilities):
- Manage day-to-day Cash Operations while ensuring compliance with established procedures
- Oversee and direct team members, fostering a collaborative work environment
- Participate in decision-making processes related to cash management operations
- Monitor team and agent performance, providing ongoing feedback and conducting performance reviews
- Handle complex escalations and support new process implementations

What is Required (Qualifications):
- Bachelor’s degree or equivalent combination of education and experience
- 5-7 years of directly related experience in cash operations or management
- 3-5 years of demonstrated experience in a supervisory or management role
- Strong administrative, project management, and planning skills
- Excellent interpersonal and communication skills, with the ability to influence and support organizational goals

How to Stand Out (Preferred Qualifications):
- Proven track record of designing and executing complex projects in a functional area of expertise
- Experience establishing effective working relationships at the Middle Management level
- High level of business acumen and strategic agility
- Skills in analysis and negotiation
- Ability to drive customer loyalty and manage customer expectations effectively

#MortgageServicing #CashOperations #Leadership #DiversityInclusion #CareerGrowth

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