Operations Manager - Release of Information (Remote)

Lensa; Sacramento (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading career site is seeking an Operations Manager for the Release of Information. This role involves overseeing operational activities, ensuring quality service, and managing financial performance while leading a team. Ideal candidates will have a Bachelor's degree, strong leadership skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Bachelor’s degree and prior experience preferred.
• Proficiency in Microsoft Office.
• Excellent communication and negotiation skills.

Responsibilities

• Lead a team of release of information specialists.
• Assist in budgeting and fiscal planning.
• Strengthen client relationships and identify growth opportunities.

Skills

Communication

Negotiation

Analytical skills

Problem-solving

Team-oriented

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Operations Manager - Release of Information (Remote)

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

The Manager of Operations, Release of Information, has the overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner. The Manager ensures objectives, principles, values, mission, and foundation are clearly stated. The role also involves strategically organizing operational activities to achieve regional and company-wide goals, emphasizing employee engagement, work quality, operational efficiency, planning, customer focus, and P&L profitability. The Manager will work closely with the Director of Operations and other leaders to implement processes that ensure an exemplary member experience and market-leading performance. This role requires up to 25% travel.

Essential Job Functions

Organizational Leadership

• Set the tone and vision for the team, leading with compassion, respect, accountability, and innovation.
• Participate in client meetings to ensure programs and services meet or exceed expectations.
• Lead a team of release of information specialists to achieve goals efficiently and profitably.
• Demonstrate strong leadership through delegation, decision-making, and staff development.
• Coordinate with regional counterparts for process standardization.
• Establish performance measurement parameters.

Employee Responsibilities

• Hire, retain, coach, and manage employee performance while maintaining core values and culture.
• Ensure daily onsite coverage and backup arrangements.
• Adhere to time and attendance standards.
• Collaborate with domestic and global partners to maintain quality and turnaround times, update SOPs, and conduct training.
• Conduct weekly one-on-one meetings with direct reports.

Client Responsibilities

• Implement new clients and manage projects to meet their needs.
• Coordinate calls, respond to inquiries, and prepare reports for leadership.
• Maintain and update process instructions and conduct client-specific training.
• Partner with solutions and IT teams to troubleshoot connectivity issues.
• Monitor daily tracking and address client concerns.

Financial Management

• Assist in budgeting and fiscal planning.
• Analyze financial performance and seek growth opportunities.

Customer Service Responsibilities

• Strengthen client relationships and identify growth opportunities.
• Develop new client relations and coordinate with Client Success for satisfaction.

Physical Requirements

• Ability to sit or stand for long periods.
• Lift and carry up to 25 lbs.
• Effective communication skills.
• Good eye/hand coordination and visual acuity.

HIPAA/Compliance

• Maintain confidentiality and access information on a need-to-know basis.
• Comply with regulations and report unethical activities.
• Maintain HIPAA certification annually.

Qualifications

• Bachelor’s degree and prior experience preferred.
• Team-oriented with proficiency in Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Excellent communication and negotiation skills.
• Detail-oriented with strong analytical and problem-solving skills.
• Ability to handle confidential information professionally.
• Willingness to travel, possibly extensively.