Operations Manager - Release of Information (Remote)

Lensa; Providence (RI); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading career site is seeking an Operations Manager for Sharecare, a digital health company. This role focuses on organizational leadership, employee engagement, and operational efficiency, requiring strategic oversight and a commitment to customer satisfaction. The ideal candidate will have a bachelor's degree and strong communication skills, with responsibilities spanning client management and financial analysis.

Qualifications

• Bachelor’s degree and relevant experience preferred.
• Proficient in Microsoft Office.
• Ability to handle confidential information professionally.

Responsibilities

• Set vision and lead client meetings.
• Hire, coach, and manage staff.
• Assist in budgeting and analyze financial performance.

Skills

Communication

Customer Service

Analytical

Problem-Solving

Team-oriented

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Operations Manager - Release of Information (Remote)

Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

About Sharecare

Sharecare is a digital health company that helps people manage their health through a comprehensive, data-driven virtual health platform. We aim to support individuals, providers, employers, and organizations in optimizing well-being and making high-quality care accessible and affordable. To learn more, visit www.sharecare.com.

Job Summary

The Manager of Operations, Release of Information, ensures tasks are performed efficiently and professionally. This role involves strategic organization, focus on employee engagement, operational efficiency, customer satisfaction, and profitability. The position requires up to 25% travel and close collaboration with leadership to enhance member experience and operational performance.

Essential Job Functions

• Organizational Leadership: Set vision, lead client meetings, manage a team of specialists, delegate tasks, and standardize processes across regions.
• Employee Responsibilities: Hire, coach, and manage staff; ensure coverage, adherence to schedules, and maintain SOPs and training.
• Client Responsibilities: Implement new clients, manage communications, prepare presentations, update process instructions, and troubleshoot connectivity issues.
• Financial Management: Assist in budgeting, analyze financial performance, and identify growth opportunities.
• Customer Service: Strengthen client relations, identify growth opportunities, and coordinate with Customer Success for satisfaction.
• Physical Requirements: Ability to sit/stand for long periods, lift 25 lbs, communicate effectively, and have good visual and auditory acuity.
• HIPAA/Compliance: Maintain confidentiality, comply with regulations, report unethical behavior, and maintain HIPAA certification.

Qualifications

• Bachelor’s degree and relevant experience preferred
• Team-oriented, proficient in Microsoft Office, excellent communication, customer service, analytical, and problem-solving skills
• Ability to handle confidential information professionally and travel as needed.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. We consider all qualified applicants regardless of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or veteran status.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industries: IT Services and Consulting