Operations Manager - Release of Information (Remote)

Lensa; Dover (DE); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading digital health company is seeking an Operations Manager for their Release of Information team. This role involves ensuring operational excellence, team leadership, and client management, with a focus on employee engagement and financial performance. The ideal candidate will have a Bachelor's degree and strong communication skills, as well as the ability to manage confidential information effectively.

Qualifications

• Bachelor’s degree and experience preferred.
• Proficiency in Microsoft Office.
• Strong communication, negotiation, and analytical skills.

Responsibilities

• Lead client meetings and manage a team of specialists.
• Hire, retain, coach, and manage employees.
• Manage client implementations and strengthen client relations.

Skills

Communication

Negotiation

Analytical

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Operations Manager - Release of Information (Remote)

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Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

The Manager of Operations, Release of Information has an overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner. The Manager of Operations ensures objectives, principles, values, mission and foundation are clearly stated. The position also ensures that operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals. This role emphasizes employee engagement and development, work quality, operational efficiency, planning, customer-oriented thinking, and P&L profitability. The Manager of Operations will work closely with the Director of Operations and other leaders to implement processes that ensure exemplary member experience and market-leading performance. This role requires up to 25% travel.

Essential Job Functions

• Organizational Leadership: Set the tone and vision, lead client meetings, manage a team of specialists, delegate tasks, make decisions, ensure standardization, and set performance parameters.

Employee Responsibilities

• Hire, retain, coach, and manage employees; ensure coverage, adherence to schedules, maintain SOPs, and conduct regular meetings.

Client Responsibilities

• Manage client implementations, communication, reporting, training, troubleshoot issues, and monitor delivery quality.

Financial Management

• Assist in budgeting, analyze financial performance, and seek growth opportunities.

Customer Service Responsibilities

• Strengthen client relations, identify growth opportunities, and coordinate with Customer Success teams.

Physical Requirements

• Sit/stand for long periods, lift 25 lbs., communicate effectively, and have good visual and hearing acuity.

HIPAA/Compliance

• Maintain confidentiality, comply with regulations, report unethical behavior, and stay HIPAA certified.

Qualifications

• Bachelor’s degree and experience preferred; proficiency in Microsoft Office; strong communication, negotiation, and analytical skills; ability to handle confidential information; willingness to travel.

Sharecare is an Equal Opportunity Employer, committed to diversity and inclusion.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Management, Manufacturing
• Industries: IT Services and Consulting