Operations Manager - Release of Information (Remote)

Lensa; Denver (CO); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading digital health company is seeking an Operations Manager for the Release of Information. This remote role involves overseeing operational activities, ensuring employee engagement, and managing client relationships. The ideal candidate will have strong leadership and communication skills, with a focus on financial management and customer service. Up to 25% travel may be required.

Qualifications

• Team-oriented with high proficiency in Microsoft Office.
• Excellent communication and customer service skills.

Responsibilities

• Lead a team of release of information specialists to achieve goals efficiently.
• Implement new client projects and manage customized processes.
• Assist in budgeting and fiscal planning.

Skills

Leadership

Communication

Customer Service

Analytical Skills

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Operations Manager - Release of Information (Remote)

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

The Manager of Operations, Release of Information has the overall responsibility to ensure all required tasks are performed in a consistent, timely, and professional manner. The Manager of Operations ensures objectives, principles, values, mission, and foundation are clearly stated. The position also ensures that operational activities are strategically organized and focused on achieving regional and company-wide cultural and operational goals. The Manager of Operations will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking, and P&L profitability. The Manager of Operations will work closely with the Director of Operations and other leaders to implement processes that ensure an exemplary member experience and market-leading performance quality. This role requires up to 25% travel.

Essential Job Functions

• Organizational Leadership
• Set the tone and vision for the organization, leading with compassion, respect, accountability, and innovation
• Organize, lead, and participate, as needed, in client meetings to ensure existing programs and services meet or exceed customer expectations.
• Lead a team of release of information specialists to achieve goals efficiently and profitably
• Possess strong leadership skills through delegation, quick decision-making, and development of team members
• Work with regional counterparts to ensure process standardization
• Set performance parameters and guidelines to meet objectives

Employee Responsibilities

• Hire, retain, and coach staff; maintain core values and culture; manage performance
• Ensure daily onsite coverage and backup arrangements
• Maintain attendance standards
• Collaborate with partners to ensure quality standards and updated SOPs, and oversee training
• Conduct weekly 1-on-1 meetings with direct reports

Client Responsibilities

• Implement new client projects and manage customized processes
• Manage communication and follow-up with clients and internal leadership
• Prepare monthly reports for senior leadership
• Update process instructions and conduct client-specific training
• Coordinate with solutions and IT teams for troubleshooting
• Monitor daily operations and address client concerns

Financial Management

• Assist in budgeting and fiscal planning
• Analyze financial performance and seek growth opportunities

Customer Service Responsibilities

• Strengthen existing client relationships
• Identify growth opportunities
• Develop new client relations
• Coordinate with Client Success team for satisfaction

Physical Requirements

• Sit or stand for long periods
• Lift and carry up to 25 lbs.
• Effective speaking and hearing abilities
• Good eye/hand coordination and visual acuity

HIPAA/Compliance

• Maintain confidentiality and access only on a need-to-know basis
• Follow regulations and report unethical activities
• Maintain HIPAA certification

Qualifications

• Bachelor’s degree and prior experience preferred
• Team-oriented with high proficiency in Microsoft Office
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Detail-oriented with strong analytical skills
• Ability to handle confidential information professionally
• Willingness to travel as needed, possibly extensively