Operations Manager - Release of Information (Remote)

Lensa; City of Albany (NY); Remote; USD 85,000 - 120,000; Full time

Job summary

A leading digital health company is seeking an Operations Manager for the Release of Information. This role focuses on ensuring operational excellence, employee engagement, and client satisfaction while managing a team and driving financial performance. The position requires leadership skills and the ability to multitask in a fast-paced environment, with up to 25% travel.

Qualifications

• Prior experience preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead a team of release of information specialists to achieve goals efficiently.
• Implement new client projects and manage customized processes.
• Assist in budgeting and fiscal planning.

Skills

Communication

Customer Service

Analytical Skills

Problem-Solving

Microsoft Office

Education

Bachelor’s degree

Job description

Operations Manager - Release of Information (Remote)

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

The Manager of Operations, Release of Information has an overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner. The Manager of Operations ensures objectives, principles, values, mission, and foundation are clearly stated. The position also ensures that operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals. The Manager of Operations will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking, and P&L profitability. This role requires up to 25% travel and will work closely with the Director of Operations and other leaders to implement processes that ensure exemplary member experience and market-leading performance quality.

Essential Job Functions

Organizational Leadership

• Set the tone and vision for the team, leading with compassion, respect, accountability, and innovation.
• Organize, lead, and participate in client meetings to ensure programs and services meet or exceed expectations.
• Lead a team of release of information specialists to achieve goals efficiently and profitably.
• Demonstrate strong leadership skills through delegation, decision-making, and development of team members.
• Coordinate with regional counterparts to standardize processes.
• Establish performance parameters and guidelines to meet objectives.

Employee Responsibilities

• Hire, retain, and develop talent; provide clear direction and accountability; coach and mentor employees; uphold core values and culture.
• Ensure daily onsite coverage and backup arrangements.
• Maintain attendance standards.
• Collaborate with domestic and global partners to ensure quality and turnaround times, update SOPs, and conduct training.
• Hold weekly 1-on-1 meetings with direct reports.

Client Responsibilities

• Implement new client projects and manage customized processes.
• Attend calls, respond promptly, and follow up on reports.
• Prepare monthly presentations for leadership.
• Update process instructions and conduct training.
• Partner with solutions and IT teams to troubleshoot connectivity issues.
• Monitor daily tracking and address client concerns.

Financial Management

• Assist in budgeting and fiscal planning.
• Analyze financial performance and identify opportunities for growth.

Customer Service

• Strengthen client relationships.
• Identify growth opportunities.
• Develop new relations and coordinate with Client Success.

Physical Requirements

• Ability to sit or stand for long periods.
• Lift and carry up to 25 lbs.
• Effective speaking and hearing abilities.
• Good eye/hand coordination and visual acuity.

HIPAA/Compliance

• Maintain confidentiality and access information on a need-to-know basis.
• Follow regulations and report unethical behavior.
• Maintain HIPAA certification annually.

Qualifications

• Bachelor’s degree and prior experience preferred.
• Team-oriented with high proficiency in Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Detail-oriented with strong analytical and problem-solving skills.
• Ability to handle confidential information professionally.
• Willingness to travel as needed, including overnight stays.

Sharecare and its subsidiaries are EEO employers. Qualified applicants will receive consideration without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected status under law.