Operations Manager (Release Management) - REMOTE

Lensa; Orlando (FL); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking an Operations Manager specializing in Release Management to oversee IT operations, ensure compliance with cybersecurity standards, and manage service delivery. This remote role involves coordinating release activities, managing help desk processes, and collaborating with technical teams. Ideal candidates will have extensive experience in IT operations and possess a Bachelor's degree in a related field. Competitive salary and comprehensive benefits package offered.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

PTO

Holidays

Qualifications

• 7+ years of IT operations experience, including release or service desk leadership.
• CompTIA Security+ or equivalent CSWF certification required.
• Ability to obtain/maintain Secret clearance.

Responsibilities

• Lead RCDC system release activities across environments.
• Manage incident tickets and system performance issues.
• Collaborate with Cybersecurity and DevSecOps teams.

Skills

Communication

IT Operations

Release Coordination

Education

Bachelor’s degree in Information Technology

Tools

Jira Service Desk

Jenkins

Ansible

Job description

Operations Manager (Release Management) - REMOTE

Lensa is the leading career site for job seekers at every stage of their career. Our client, Katmai, is seeking professionals. Apply via Lensa today!

Summary

Support the execution of the Rating Career Domain Continuum (RCDC) Task Order under the Navy’s Learning Stack (LS) program. Provide operational oversight for systems, release management, help desk support, and Tiered Service Delivery Model (TSDM) support.

Essential Duties & Responsibilities

• Lead and coordinate RCDC system release activities across development, test, staging, and production environments.
• Work closely with technical, programmatic, and cybersecurity teams to maintain reliable operations across all RCDC environments.
• Define and manage the Release Management Lifecycle including scheduling, coordination, version control, and validation procedures.
• Direct Tier 1 and Tier 2 Help Desk staff, processes, and reporting mechanisms, ensuring alignment with customer SLAs and ITSM practices.
• Ensure release packages comply with configuration management (CM) and cybersecurity approval gates, and documentation is updated per contract requirements.
• Oversee daily operational health of systems; manage and escalate incident tickets, system alerts, and performance issues.
• Collaborate with Cybersecurity and DevSecOps teams to ensure patching, upgrades, and deployments are secure and traceable.
• Maintain accurate asset and license inventories in coordination with Government Property and CM staff.
• Prepare and submit operational and status updates in support of deliverables such as Monthly Status Reports, Meeting Minutes, and Technical Reports.
• Participate in IPTs, IPRs, and working groups to represent operations and support concerns.
• Author and contribute to knowledge management and help desk documentation repositories (e.g., SharePoint), ensuring alignment with contract deliverables.
• Maintain regular and punctual attendance.
• Perform other duties as assigned.

Supervisory Responsibilities

None.

Job Requirements

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Information Technology, Business, or related field.
• Seven (7+) years of experience in IT operations, including at least two (2) years of release or service desk leadership.
• Working knowledge of ITSM frameworks (e.g., ITIL), ticketing systems (e.g., Jira Service Desk), and asset/license management practices.
• Experience supporting secure DoD systems and understanding of RMF, STIG, and CSWF guidelines.
• Familiarity with release automation tools, CM systems, and enterprise monitoring platforms.
• CompTIA Security+ or equivalent CSWF certification.
• Ability to obtain/maintain Secret clearance (generally, this requires U.S. Citizenship).
• Must obtain and maintain necessary security access and background checks.

Desired Qualifications & Skills

• Strong communication skills and ability to coordinate across multiple technical and non-technical teams.
• Blend of IT operations expertise, software/system release coordination, customer support process oversight, and a deep understanding of secure, high-availability Navy environments.
• Experience supporting Navy programs and platforms.
• Familiarity with software deployment automation (e.g., Jenkins, Ansible).
• Experience supporting CDRLs, QASP metrics, and contract deliverable tracking.

Work Schedule

Full-time. May require additional hours as needed.

Travel

Less than 25% travel expected.

Driving Requirements

Must have or attain a valid driver’s license and be insurable. Local driving may be required.

Work Environment

Remote work expected; onsite work possible.

Physical Demands

Sitting for long periods, bending, crouching, lifting up to 20 pounds, and manual manipulation of keyboard and mouse.

Reasonable accommodations provided per law.

Compensation & Benefits

• Salary: $90,000 - $120,000 annually.
• Benefits include Medical, Dental, Vision, Life & AD&D, Disability Insurance, 401(k), EAP, PTO, holidays, and leave.

Application Process

Apply on the company website: https://katmaicorp.com/life-at-katmai/

We are a VEVRAA Federal Contractor and an equal opportunity employer. All qualified applicants considered without regard to protected characteristics.