Operations Manager - Real Estate

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Job summary

Penn Medicine is seeking an Operations Manager to oversee daily operations for administrative facilities at multiple campuses, supervising Community Coordinators and managing vendor contracts, inventory, and budgets.

The role emphasizes data-driven planning, policy enforcement, and a focus on a positive employee experience in a leading academic medical center. Equal opportunity employer.

Qualifications

• High School Diploma/GED with 7+ years of hospitality, customer service, workplace operations, or related experience.
• Or Bachelor's degree in Business, Hospitality, Marketing, or a related field with 5+ years of relevant experience.
• Proficiency with Microsoft 365 and ability to quickly learn new systems and applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven ability to build partnerships, drive results, and model exceptional customer service behaviors.

Responsibilities

• Supervise Community Coordinators and ensure appropriate coverage across assigned locations.
• Manage vendor relationships, service contracts, and equipment leases.
• Establish inventory standards and oversee ordering of office, café, and pantry supplies.
• Monitor expenses and assist with annual operating budget development.
• Enforce workplace policies and procedures, including shared resource scheduling, security access, and visitor management.
• Oversee workplace security and access protocols.
• Analyze operational data to support planning and decision-making.
• Perform duties in accordance with Penn Medicine values, policies, and procedures.

Skills

Organizational skills

Communication

Customer service

Education

Bachelor's degree in Business, Hospitality, Marketing, or related field

High School Diploma/GED with 7+ years experience

Tools

Microsoft 365

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Summary

The Operations Manager oversees daily operations for Penn Medicine administrative facilities at 150 Monument Road (Bala Cynwyd) and 3535 Market Street (Philadelphia), including supervision of Community Coordinators. Additional locations may be assigned. Reporting to the Sr. Director, Real Estate Operations, this role manages workplace operations, vendor relationships, inventory, budgets, and data-driven planning to support an exceptional employee experience.

Position Responsibilities

• Supervise Community Coordinators and ensure appropriate coverage across assigned locations.
• Manage vendor relationships, service contracts, and equipment leases.
• Establish inventory standards and oversee ordering of office, café, and pantry supplies.
• Monitor expenses and assist with annual operating budget development.
• Enforce workplace policies and procedures, including shared resource scheduling, security access, and visitor management.
• Oversee workplace security and access protocols.
• Analyze operational data to support planning and decision-making.
• Perform duties in accordance with Penn Medicine values, policies, and procedures.

Minimum Qualifications

• High School Diploma/GED with 7+ years of hospitality, customer service, workplace operations, or related experience

Or:

• Bachelor's degree in Business, Hospitality, Marketing, or a related field with 5+ years of relevant experience

Required Skills

• Strong organizational, communication, and customer service skills.
• Proficiency with Microsoft 365 and ability to quickly learn new systems and applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven success collaborating with stakeholders and supporting departmental goals.
• Demonstrated ability to build partnerships, drive results, and model exceptional customer service behaviors.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer.

Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.