Operations Manager - Pharmacy Cleaning Services

On Site Clean; St. Louis (MO); Hybrid; USD 70,000 - 90,000; Full time

Job summary

On Site Clean seeks an Operations Manager in St. Louis to lead day-to-day operations, supervise cleaning technicians, and ensure sterile and non-sterile cleanroom standards are met.

You will blend operational leadership, process improvement, and client satisfaction while maintaining regulatory compliance. You will manage staffing, on-call coverage, and cross-functional collaboration with client facilities, HR, and operations to optimize workflows and performance.

Qualifications

• Proven experience in operational leadership and team supervision.
• Pharmacy or healthcare operations experience (preferred).
• Knowledge of USP 795, USP 797, and USP 800 compounding standards (preferred).
• Experience serving as the Designated Person (preferred).
• Basic computer skills (Microsoft Office Suite, Adobe applications).
• Reliable transportation and ability to work on-site and travel as needed.

Responsibilities

• Supervise, train and guide cleaning technicians on-site to ensure quality, safety, and efficiency.
• Train team to complete proper hand hygiene and garbing procedures to enter dedicated compounding spaces.
• Conduct initial and ongoing assessments for cleaning technicians, such as respirator fit tests, and gloved fingertip sampling per USP and company policies.
• Manage daily operations, including portal management, client engagement, and project execution.
• Learn and enforce all pharmacy cleanroom SOPs and maintain compliance with USP 795, USP 797, USP 800, State Boards of Pharmacy Regulations, and FDA regulations.
• Create and maintain technician schedules, ensure adequate staffing, and serve on-call to address coverage needs.
• Cover shifts as needed in the event of staff call-ins to maintain operational continuity.
• Follow Good Documentation practices on forms and logs.
• Streamline workflows, identify inefficiencies, and implement process improvements to optimize operations.
• Communicate effectively with internal team, direct reports, and client facility personnel.
• Serve as a resource for staff questions regarding operational procedures and company policies.
• Monitor key performance metrics and ensure operational goals are achieved.
• Provide guidance, coaching, and performance management to technicians, including addressing performance issues and making personnel decisions as needed.
• Support continuous improvement initiatives and foster a productive, high-performance work environment.
• Effectively mentor technicians and leads, while fostering high-performance, professional growth, and employee retention.
• Foster an organizational culture, defined by shared values, vision and dedication to purpose.
• Assist HR with onboarding and orientation of new employees, ensuring proper introduction to operational processes and safety standards.

Skills

Operational leadership

Team supervision

Healthcare operations

Regulatory compliance

Communication skills

Tools

Microsoft Office Suite

Adobe applications

Job description

Job Type & Schedule: Full-Time | Monday – Friday, 8:30 AM – 5:00 PM (Flexibility required, including on-call responsibility)

Salary: Salary Exempt

Reports to: Senior Operations Manager

Role Type: Field/Remote

Location: St. Louis

Job Overview:

The Operations Manager is responsible for the day-to-day operations, managing a team of cleaning technicians, and ensuring adherence to sterile and non-sterile pharmacy cleanroom standards. This role blends operational leadership, process improvement, customer service, and staff coordination. The Operations Manager will ensure compliance with all relevant regulations, while optimizing operational efficiency and enhancing client satisfaction.

Key Responsibilities

• Supervise, train and guide cleaning technicians on-site to ensure quality, safety, and efficiency.
• Train team to complete proper hand hygiene and garbing procedures to enter dedicated compounding spaces.
• Conduct initial and ongoing assessments for cleaning technicians, such as respirator fit tests, and gloved fingertip sampling per USP and company policies.
• Manage daily operations, including portal management, client engagement, and project execution.
• Learn and enforce all pharmacy cleanroom SOPs and maintain compliance with USP 795, USP 797, USP 800, State Boards of Pharmacy Regulations, and FDA regulations.
• Create and maintain technician schedules, ensure adequate staffing, and serve on-call to address coverage needs.
• Cover shifts as needed in the event of staff call-ins to maintain operational continuity.
• Follow Good Documentation practices on forms and logs.
• Streamline workflows, identify inefficiencies, and implement process improvements to optimize operations.
• Communicate effectively with internal team, direct reports, and client facility personnel.
• Serve as a resource for staff questions regarding operational procedures and company policies.
• Monitor key performance metrics and ensure operational goals are achieved.
• Provide guidance, coaching, and performance management to technicians, including addressing performance issues and making personnel decisions as needed.
• Support continuous improvement initiatives and foster a productive, high-performance work environment.
• Effectively mentor technicians and leads, while fostering high-performance, professional growth, and employee retention.
• Foster an organizational culture, defined by shared values, vision and dedication to purpose.
• Assist HR with onboarding and orientation of new employees, ensuring proper introduction to operational processes and safety standards.
• Perform other duties as assigned.

Qualifications:

• Proven experience in operational leadership and team supervision.
• Pharmacy or healthcare operations experience (preferred).
• Knowledge of USP 795, USP 797, and USP 800 compounding standards (preferred).
• Experience serving as the Designated Person (preferred).
• Basic computer skills (Microsoft Office Suite, Adobe applications).
• Reliable transportation and ability to work on-site and travel as needed.
• Strong problem-solving, analytical, and communication skills.
• Ability to manage multiple priorities and support operational and HR initiatives.

Physical Requirements:

• The employee is regularly required to stand, walk, and sit when visiting various pharmacy locations.
• The employee may be required to use a computer screen for long periods of time.
• The employee will need to be able to wear Personal Protective Equipment (PPE) for long periods of time, including a respirator.
• The employee will work in hazardous drug compounding areas that may require additional PPE.
• Ability to carry & move equipment weighing up to 50 pounds.

Experience:

• Prior experience as a Sterile Pharmacy Technician: 2-5 years (Preferred); not required.

License/Certification:

Additional Requirements:

• Position work hours are generally Monday through Friday during normal business hours with occasional evenings and weekends as needed per client request.
• Will require travel to various pharmacy locations across the St. Louis Metro area.
• May require travel to out of state for training or client needs.
• If not at a client site, the position will report to the main office located in Fenton, MO