Operations Manager / People Leader

Rollins, Inc.; Salisbury (MD); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Medical, dental, vision, maternity & 1

401(k) with company match

Paid Time Off

Employee discounts

Tuition reimbursement

Comprehensive training programs

Job summary

Rollins, Inc. seeks a branch leader to assume responsibility after a 90‑day training period, with field travel up to 25% and potential relocation within the division for advancement. You will inspire teams, drive revenue growth, manage the P&L, and ensure compliance with policies and regulations.

Strong mentoring and coaching skills are required to elevate performance and customer service. The role emphasizes operational leadership across pest and termite services, with focus on achieving

Qualifications

• Bachelor’s or equivalent work experience
• Documented success driving revenue for a Home Services company
• Ability to obtain pesticide license within 90 days (company paid)
• Work in the field independently and manage route-based assignments
• 5–7 years: Multi-operational or sales management with a results-driven company
• 5–7 years: P&L responsibility and expense control
• 5–7 years: Customer relations experience
• 5–7 years: P&L management and business processes
• 5–7 years: Operations or sales management with a results-driven company
• 5–7 years: Proven ability to achieve profitable growth
• 5–7 years: Mentoring, coaching, motivating and training

Responsibilities

• Lead a branch location after 90 days of training.
• Travel to branch offices up to 25% for visits.
• Relocate within division geography for higher roles.
• Inspire team to deliver top-notch service and accept feedback.
• Drive revenue growth and hold teams accountable for results.
• Manage P&L and invest in growth while balancing margins.
• Ensure compliance with laws and vehicle policies.
• Recruit, hire, mentor, evaluate and coach.
• Drive sales initiatives and results.
• Identify cost savings and customer service improvements.
• Collaborate with Senior Leadership on hiring, promotions, succession, performance, termination.
• Promote positive employee relations and uphold standards.
• Maintain knowledge in pest, termite, sales and operations management.

Skills

P&L management

Sales leadership

Mentoring coaching

Revenue generation

Team leadership

Route management

Operational management

Education

Bachelor’s or equivalent work experience

Job description

Responsibilities

• Assume leadership of a branch location after completing an initial 90 days of training
• Be willing to travel in the field for branch office visits 25% of the time
• Be able to relocate within the division geography for higher roles
• Inspire your team to deliver top‑notch service, accept constructive feedback and commit to continual improvement
• Drive revenue generation and growth, motivating the team through daily check‑ins of activities and holding teams accountable for results
• Showcase superior operational skills, with experience in managing a Profit and Loss (P&L) statement and strategically investing in growth while balancing expense margins
• Assure compliance with local, state, and federal laws and regulations
• Ensure accountability for and compliance with the policies and procedures for all Company vehicles
• Recruit, hire, mentor, evaluate and coach
• Drive sales initiatives and results
• Identify best practices, cost savings and improved customer service initiatives
• Collaborate with Senior Leadership and Human Resources on key hiring, promotional opportunities, succession planning, performance improvement and termination decisions
• Promote positive employee relations including fostering high morale and upholding company operating standards
• Maintain technical industry knowledge and expertise in pest, termite, sales and Operational Management

Benefits

• Compensation is from $75,000 USD to $90,000 USD per year with opportunities for additional earnings
• A company vehicle
• Comprehensive benefits package including medical, dental, vision, maternity & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid Time Off and Paid Holidays
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Comprehensive training programs as the industry leader

Minimum Requirements

• Bachelor’s or equivalent work experience
• Documented success driving revenue for a Home Services company
• Ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid)
• Ability to work in the field independently and manage route‑based assignments
• 5‑7 years: Multi‑operational or sales management experience with a results‑driven company
• 5‑7 years: P&L responsibility experience and an acute understanding of expense control strategies
• 5‑7 years: Demonstrated customer relations experience
• 5‑7 years: Experience with P&L management and business processes
• 5‑7 years: Operations or sales management experience with a results‑driven company
• 5‑7 years: Proven ability to achieve profitable growth
• 5‑7 years: Mentoring, coaching, motivating and training

Preferred

• 2‑5 years: Experience in a service industry or recurring revenue business
• 2‑5 years: Sales experience and/or sales management experience

Physical Demands / Working Environment

• Safely use a ladder within the manufacturer's weight capacity
• Lift and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, roof tops, etc.
• Ability to work in all types of weather conditions

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer