Operations Manager, Patient Transport

Crothall Healthcare; Abilene (TX); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Crothall Healthcare, a Compass Healthcare company, seeks a Manager of Patient Transportation to lead the hospital transport team, ensuring safety, efficiency, and compassionate service. You will collaborate with nursing and clinical staff while guiding a diverse group of dispatchers and transporters.

Ideal candidates have hospitality or healthcare leadership experience, strong relationship-building skills, and a commitment to excellent patient experiences and staff development in a fast-paced

Qualifications

• Some college degree or equal-related experience preferred.
• Healthcare or hospitality experience with people management preferred.
• Experience working with diverse frontline teams and customers preferred.
• Customer-service oriented with hospitality approach.
• Extroverted, relationship-focused with ability to lead teams effectively.
• Strong organizational and time-management skills with attention to operational detail.
• Analytical ability to interpret data and support data-driven decisions.
• Excellent judgment and problem-solving in a dynamic hospital setting.
• Outstanding interpersonal and communication skills; proficient in MS Office tools.

Responsibilities

• Lead, train, and develop dispatchers, trainers, and transporters.
• Coordinate patient transportation across nursing, clinical, and support departments.
• Maintain a motivated, service-oriented environment focused on safety and efficiency.
• Monitor dispatcher activity and optimize workflow systems.
• Ensure compliance with Federal, State, JCAHO, OSHA, and CDC.
• Support departmental financial objectives and keep operations within budget.
• Ensure proper function of department software, paging, and communication tools.
• Manage add-on services such as patient observation, lift, courier, or shuttle.
• Reinforce best practices in infection control and safe patient handling.

Skills

Leadership

Customer service

Communication

Team management

Problem-solving

Organizational skills

Data interpretation

Education

Some college or related experience

Tools

Microsoft Office Suite

Job description

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.

Salary

$48000 - $50000 / year

Other Forms of Compensation

Eligible for annual bonus

Job Summary

Are you a motivated individual looking to begin or grow your career in healthcare? The Manager of Patient Transportation plays a vital leadership role overseeing the movement of patients throughout the hospital while ensuring safety, efficiency, and compassion. This position is ideal for candidates with strong relationship-building skills who enjoy leading diverse teams and creating positive experiences for patients and staff alike. Whether you’re a recent graduate with hospitality or customer service experience or an ambitious professional seeking to enter the healthcare field, this role offers an excellent opportunity to gain leadership experience and start building a career within hospital operations and healthcare management.

Key Responsibilities

• Lead, train, and develop all levels of personnel including dispatchers, trainers, and transporters.
• Coordinate patient transportation activities and services in collaboration with nursing, clinical, and support departments.
• Maintain a motivated, team-oriented environment that promotes service excellence and accountability.
• Monitor and supervise dispatcher activity; understand and manage dispatcher logic and workflow systems.
• Ensure compliance with all relevant regulatory agencies, including Federal, State, JCAHO, OSHA, and CDC.
• Support the achievement of departmental financial objectives, ensuring operations remain within budget and expenses are controlled.
• Ensure proper function of department systems including software applications, paging, and communication tools.
• Manage add-on services such as patient observation, lift, courier, valet, or shuttle services, where applicable.
• Model and reinforce best practices in infection control, safe patient handling, and body mechanics.

Preferred Qualifications

• Some college degree or equal-related experience preferred.
• Healthcare, hospitality, or similar industry experience with management of people and/or processes is preferred.
• Exposure to working with diverse frontline team members, customers, and clients preferred.
• Customer service–oriented background with strong emphasis on hospitality approach.
• Extroverted, relationship-focused individuals with the ability to build trust and lead diverse teams effectively.
• Strong organizational and time management skills, with attention to operational detail.
• Analytical ability to interpret data, identify trends, and support data-driven decisions that enhance performance and efficiency.
• Excellent judgment and problem-solving skills, especially in coaching team performance and responding to challenges in a dynamic hospital setting.
• Outstanding interpersonal and communication skills, with the ability to interact professionally across departments and with all levels of hospital personnel. Proficient in Microsoft Office Suite and comfortable learning operational systems and software tools.

Associates At Crothall Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Crothall maintains a drug-free workplace.

TANEISHA JANEA HAMILTON