Operations Manager, Patient Transport

Compass Group USA; Abilene (TX); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Retirement Plan

Flexible Time Off

Holiday Time Off

Job summary

Crothall Healthcare, a Compass Healthcare company, is seeking a Manager of Patient Transportation to lead the hospital transport team with focus on safety, efficiency, and compassionate service. The role advances leadership skills for candidates with hospitality or customer service backgrounds transitioning into healthcare management.

You will oversee dispatchers and transport staff, collaborating with clinical teams while ensuring regulatory compliance and budget adherence.

Qualifications

• Experience leading diverse teams in a healthcare or service-oriented environment.
• Strong relationship-building and coaching skills.
• Excellent interpersonal and communication abilities across departments.

Responsibilities

• Lead, train, and develop all levels of personnel including dispatchers, trainers, and transporters.
• Coordinate patient transportation activities with nursing, clinical, and support departments.
• Maintain a motivated, team-oriented environment that promotes service excellence and accountability.
• Monitor and supervise dispatcher activity and workflow systems.
• Ensure compliance with Federal, State, JCAHO, OSHA, and CDC regulations.
• Support departmental financial objectives and keep operating expenses in check.
• Ensure proper function of department systems including software applications, paging, and communication tools.
• Manage add-on services such as patient observation, lift, courier, valet, or shuttle services if applicable.
• Model and reinforce best practices in infection control and patient safety.

Skills

Leadership

Customer service

Healthcare operations

Communication

Data analysis

Education

Some college degree

Tools

MS Office

Job description

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Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com .

Salary: $48000 - $50000 / year

Other Forms of Compensation:Eligible for annual bonus

Job Summary

Are you a motivated individual looking to begin or grow your career in healthcare? The Manager of Patient Transportation plays a vital leadership role overseeing the movement of patients throughout the hospital while ensuring safety, efficiency, and compassion. This position is ideal for candidates with strong relationship-building skills who enjoy leading diverse teams and creating positive experiences for patients and staff alike.Whether you’re a recent graduate with hospitality or customer service experience or an ambitious professional seeking to enter the healthcare field, this role offers an excellent opportunity to gain leadership experience and start building a career within hospital operations and healthcare management.

Key Responsibilities

• Lead, train, and develop all levels of personnel including dispatchers, trainers, and transporters.
• Coordinate patient transportation activities and services in collaboration with nursing, clinical, and support departments.
• Maintain a motivated, team-oriented environment that promotes service excellence and accountability.
• Monitor and supervise dispatcher activity; understand and manage dispatcher logic and workflow systems.
• Ensure compliance with all relevant regulatory agencies, including Federal, State, JCAHO, OSHA, and CDC.
• Support the achievement of departmental financial objectives, ensuring operations remain within budget and expenses are controlled.
• Ensure proper function of department systems including software applications, paging, and communication tools.
• Manage add-on services such as patient observation, lift, courier, valet, or shuttle services, where applicable.
• Model and reinforce best practices in infection control, safe patient handling, and body mechanics.

Preferred Qualifications

• Some college degree or equal-related experience preferred.
• Healthcare, hospitality, or similar industry experience with management of people and/or processes is preferred.
• Exposure to working with diverse frontline team members, customers, and clients preferred.
• Customer service–oriented background with strong emphasis on hospitality approach.
• Extroverted, relationship-focused individuals with the ability to build trust and lead diverse teams effectively.
• Strong organizational and time management skills, with attention to operational detail.
• Analytical ability to interpret data, identify trends, and support data-driven decisions that enhance performance and efficiency.
• Excellent judgment and problem-solving skills, especially in coaching team performance and responding to challenges in a dynamic hospital setting.
• Outstanding interpersonal and communication skills, with the ability to interact professionally across departments and with all levels of hospital personnel.
  Proficient in Microsoft Office Suite and comfortable learning operational systems and software tools.

Crothall is a member of Compass Group USA

Associates at Crothall are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.