Operations Manager (Overnight Shift)

Luckystarcasino; Oklahoma; On-site; USD 60,000 - 90,000; Full time

Job summary

Lucky Star Casino is seeking an Operations Manager to oversee administration and coordination of all operational departments. The role directs activities in casino operations, internal control, and records management to support smooth, compliant operations.

You will be scheduled across mornings, afternoons, evenings, and nights, seven days a week; a pre-employment drug test and gaming license are required. The position emphasizes customer service and cross-department collaboration within the

Qualifications

• Must pass pre-employment drug test.
• 5 years related experience and/or training; or equivalent combination of education and experience.
• MS Office Tools experience; knowledge of computer systems and/or communications systems.
• Knowledge of gaming software.
• Excellent verbal and written communication skills.
• Must maintain valid Cheyenne-Arapaho Gaming License.

Responsibilities

• Monitors gaming machine operations to ensure compliance within casino.
• Prepares, recommends, and maintains records and procedures for operational data.
• Work closely with Compliance Officer to ensure TIC and NIGC minimum internal control standards are adhered to.
• Ensures support for all casinos staff.
• Ensure Bank Secrecy Act Anti-Money Laundry Title 31 Program is followed by employees.
• Administer corrective action as necessary with employees.
• Must exhibit STAR treatment to all customers and co-workers while ensuring maximum level of customer service by all casino employees.
• Other duties as assigned by General Manager.

Skills

Verbal communication

Written communication

Hospitality knowledge

Gaming knowledge

Tools

MS Office

Gaming software

Job description

The Operations Manager will be responsible for administration and coordination of all operational departments. The Operations Manager plans, directs and coordinates activities in areas of operations to include casino operations, internal control and records management.

Work Schedule

• Requires morning, afternoon, evenings and nights. Monday through Sunday
• Request to be scheduled off for a specific day requires advance notification and approval.

Essential Duties and Responsibilities

• Monitors gaming machine operations to ensure compliance within casino.
• Prepares, recommends, and maintains records and procedures for operational data.
• Work closely with Compliance Officer to ensure TIC and NIGC minimum internal control standards are adhered to.
• Ensures support for all casinos staff.
• Ensure Bank Secrecy Act Anti-Money Laundry Title 31 Program is followed by employees.
• Administer corrective action as necessary with employees.
• Must exhibit STAR treatment to all customers and co-workers while ensuring maximum level of customer service by all casino employees.
• Other duties as assigned by General Manager.

Physical Job Requirements

• Sit and/or stand continuously and perform job functions for a full shift with lunch break.
• Requires bending, twisting, reaching, climbing, stooping, crouching, kneeling, lifting and pulling.
• Move objects up to and exceeding 25lbs. with reasonable accommodations.
• Gaming floor environment with some office environment.

Qualification Standards

• Must pass pre-employment drug test
• Must have 5 years related experience and/or training; or equivalent combination of education and experience. Extensive knowledge of gaming, including but not limited to slot machines and hospitality.
• MS Office Tools experience; knowledge of computer systems and/or communications systems
• Knowledge of gaming software.
• Excellent verbal and written communication skills
• Must maintain valid Cheyenne-Arapaho Gaming License.

The Lucky Star and Feather Warrior Casinos are Equal Opportunity Employers and will not discriminate against an applicant or employee on any grounds protected under federal, state, or local law including race, color, creed, religion, age, sex, national origin, ancestry, marital status regarding public assistance, membership or non-membership in any legal organization, or any other characteristic protected under federal, state, or local law. None of the questions in this application are intended to elicit information regarding any protected characteristic, nor imply any limitation, illegal preference, or discrimination based upon non-job related information or protected characteristics.

If you are hired by the casino(s) you will be employed on an at-will basis. As an at-will employee, you may terminate your employment at any time, for any reason and with or without prior notice, cause or discipline. No casino supervisor or manager has the authority to offer or promise anything other than at-will employment.

INDIAN PREFERENCE: It is the policy of Lucky Star Casino to give preference in employment to qualified, enrolled members of the Cheyenne and Arapaho Tribes and secondly, to qualified members of other Indian Tribes or Native American Groups. Third preference will be given to all other qualified applicants.