Operations Manager (Onsite)

Prattwhitney; Windsor Locks (CT); On-site; USD 108,000 - 205,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

Collins Aerospace in Windsor Locks, CT seeks an Operations Manager to lead a team of about 20 employees in aftermarket repair operations. You will ensure safety, quality, on-time delivery, customer service, and financial objectives are met day-to-day.

You will partner with Engineering, Quality, Supply Chain, Planning, Finance and Customer Service to resolve issues, drive Lean improvements, and ensure FAA-compliant work instructions and staffing. This is an onsite role.

Qualifications

• University degree with 8+ years of relevant experience, or advanced degree with 5+ years.
• Experience in production, operations or manufacturing in supervisory role.
• Ability to communicate at all levels of the organization.

Responsibilities

• Lead, develop, and motivate a team of approximately 20 employees, establishing clear expectations and fostering a culture of accountability, safety, quality, and continuous improvement.
• Plan, schedule, and coordinate daily operations to meet turnaround time (TAT), customer service, delivery, and sales objectives.
• Manage the administrative, operational, financial, technical, and contractual aspects of assigned programs and ensure alignment with business goals.
• Partner with cross-functional teams, including Engineering, Quality, Supply Chain, Planning, Finance, and Customer Service, to resolve issues and ensure timely completion of work.
• Monitor operational performance, identify constraints and opportunities, and implement corrective actions to improve productivity, quality, delivery, and customer satisfaction.
• Lead cost-reduction and process-improvement initiatives utilizing Lean/continuous improvement methodologies.
• Ensure employees are properly trained and qualified to perform work in accordance with FAA-acceptable work instructions, procedures, and applicable regulatory requirements.
• Ensure adequate staffing and resources are available to properly handle, protect, segregate, and preserve parts throughout the repair process.
• Use operational and business systems, including SAP or equivalent enterprise systems, to monitor performance, manage resources, and support data-driven decision making.

Skills

Leadership

Cross-functional collaboration

Lean manufacturing

Communication at all levels

Education

University degree

Advanced degree

Tools

SAP

Job description

Location and Eligibility

US-CT-WINDSOR LOCKS-B2 ~ 1 Hamilton Rd ~ BLDG 2

Country: United States of America

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance: None/Not Required

Role Type

Onsite

Role type definition: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.

Salary

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

What You Will Do

• Lead, develop, and motivate a team of approximately 20 employees, establishing clear expectations and fostering a culture of accountability, safety, quality, and continuous improvement.


• Plan, schedule, and coordinate daily operations to meet turnaround time (TAT), customer service, delivery, and sales objectives.


• Manage the administrative, operational, financial, technical, and contractual aspects of assigned programs and ensure alignment with business goals.


• Partner with cross-functional teams, including Engineering, Quality, Supply Chain, Planning, Finance, and Customer Service, to resolve issues and ensure timely completion of work.


• Monitor operational performance, identify constraints and opportunities, and implement corrective actions to improve productivity, quality, delivery, and customer satisfaction.


• Lead cost-reduction and process-improvement initiatives utilizing Lean/continuous improvement methodologies.


• Ensure employees are properly trained and qualified to perform work in accordance with FAA-acceptable work instructions, procedures, and applicable regulatory requirements.


• Ensure adequate staffing and resources are available to properly handle, protect, segregate, and preserve parts throughout the repair process.


• Use operational and business systems, including SAP or equivalent enterprise systems, to monitor performance, manage resources, and support data-driven decision making.

Qualifications You Must Have

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience


• Experience in production, operations or manufacturing in supervisory role.

Qualifications We Prefer

• Experience in aerospace MRO, component repair, overhaul, or aftermarket operations.


• Experience managing operations against turnaround time (TAT), on-time delivery, customer service, quality, and financial targets.


• Experience leading cross-functional teams and resolving operational issues in a fast-paced environment.


• Ability to communicate at all levels of the organization.


• Experience using SAP or equivalent enterprise systems.


• Lean manufacturing/continuous improvement experience.

What We Offer

• Medical, dental, and vision insurance


• Three weeks of vacation for newly hired employees


• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option


• Tuition reimbursement program


• Student Loan Repayment Program


• Life insurance and disability coverage


• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection


• Birth, adoption, parental leave benefits


• Ovia Health, fertility, and family planning


• Adoption Assistance


• Autism Benefit


• Employee Assistance Plan, including up to 10 free counseling sessions


• Healthy You Incentives, wellness rewards program


• Doctor on Demand, virtual doctor visits


• Bright Horizons, child and elder care services


• Teladoc Medical Experts, second opinion program


• And more!

Additional Benefits

• Medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays

EEO Statements

RTX is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

RTX provides affirmative action in employment for qualified Individuals with Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Interview Process

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

Company Introduction

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Job Summary

As an Operations Manager, you will lead a team of approximately 20 employees supporting Collins Aerospace aftermarket repair operations. You will be responsible for the day-to-day execution of operations, ensuring safety, quality, delivery, customer service, and financial objectives are achieved.