Operations Manager- Night Shift

CSG; Omaha (NE); On-site; USD 74,000 - 119,000; Full time

Benefits offered by this job

Health Insurance starting Day 1

Climate controlled work environment

Paid vacation, Volunteer, and Holiday

Job summary

CSG seeks an Operations Manager for the Night Shift to oversee daily production and service delivery within the Design and Delivery Center (DDC) and ensure client commitments are met while driving operational excellence.

The role requires at least 10+ years in production leadership, experience in fast-paced settings, and the ability to work nights with on-call duties. Strong Excel and basic math skills, plus English in a business environment, are essential.

Qualifications

• Minimum of 10+ years of production leadership experience.
• Experience in fast-paced environments with ability to assess situations and decide quickly.
• Night shift with on-call responsibilities.
• Proficient with Excel and basic math.

Responsibilities

• Oversee daily work processes, procedures, volumes, and deadlines for the department.
• Ensure production and service delivery meets client commitments while driving operational excellence and financial performance.
• Escalate production and client issues and collaborate with Sales, Client Services, IS/Development, Marketing Services, Finance, Supply Chain, and Postal Affairs to deliver high-quality, on-time outputs.
• Build, coach, and develop high-performing teams and evolve the DDC operating model.
• Monitor departments daily and report inefficiencies and successes.
• Ensure OSHA compliance and safe working environments.
• Adhere to contractual SLA & OLA standards with proper escalation and documentation.

Skills

Production leadership experience

Excel

English (business)

Tools

MS Office

Job description

We are looking for an Operations Manager- Night Shift who will:

• Report to Design Delivery Center Director to contribute towards overseeing the daily work processes, procedures, volumes, and deadlines for the department.

• Be accountable for day‑to‑day production and service delivery within the Design and Delivery Center (DDC), ensuring client commitments are met while driving operational excellence and financial performance

• Serve as a primary escalation point for production and client issues and partners closely with Sales, Client Services, IS/Development, Marketing Services, Finance, Supply Chain, and Postal Affairs to deliver high‑quality, on‑time, and cost‑effective print and mail output.

• Build, coach, and develop high‑performing teams and shape the DDC’s evolving operating model.

• Monitor departments daily. Identify and report on inefficiencies and successes.

• Ensure compliance with OSHA standards, including maintaining safe working environments.

• Be responsible for adherence to contractual SLA & OLA standards. Any potential deviation must be escalated and followed up with appropriate documentation.

Is this opportunity right for you? We are looking for candidates who:

• Have a minimum of 10+ years of production leadership experience, at a supervisor or lead level with print and mail or production expertise.

• Has experience working in a fast-paced environment that requires the ability to assess situations and make decisions quickly and can manage workloads to meet contractual Service Level Agreements and OLAs.

• Open to working a Night shift work schedule with on call responsibilities

• Can use a personal computer and has a solid understanding of Microsoft Office applications, specifically Excel, and can perform basic mathematical calculations

• Can stand/walk for 95% of the shift. Able to bend, stoop and lift materials between 25-50 lbs on a frequent basis

• Proficient in English in a business environment

CSGer Perks & Benefits

• Health Insurance benefits starting on Day 1!

• Climate controlled work environment

• Paid Vacation, Volunteer, and Holiday Time Off and so much more!

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

$74,409.65-$119,052.96

This role is eligible for a bonus opportunity.

Location(s):

US.NE.Omaha.DDC

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email us at [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That’s just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.