Operations Manager: New Verticals & Central Efficiency

DoorDash; Tempe (AZ); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks paid parental leave

Comprehensive benefits package

Wellness benefits

Paid time off

Job summary

A leading delivery service is seeking a Manager for their Central Operations team in Tempe, Arizona. This role requires driving operational efficiency and scaling solutions within a fast-paced environment. Candidates should have at least 6 years of experience in operations or logistics, problem-solving abilities, and a collaborative mindset. The position involves analyzing performance metrics and improving fulfillment processes. The company offers a competitive salary, comprehensive benefits, and opportunities for equity grants within a hybrid work model.

Qualifications

• 6-8+ years of professional experience in product operations, logistics, or similar roles.
• Experience with data analysis and operational processes.
• Ability to thrive in fast-paced environments.

Responsibilities

• Drive improvements in operational efficiency and performance metrics.
• Partner with cross-functional teams to scale solutions.
• Conduct analysis on operational and financial impacts of decisions.

Skills

Problem-solving

Analytical skills

Operational efficiency

Cross-functional collaboration

Adaptability to change

Education

BS/BA Degree

MBA (bonus)

Tools

SQL

Excel

Job description

About The Team

Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. This team works on both DashMart (1P business) and through third-party merchant partnerships which enable us to offer on-demand deliveries from both SMB and enterprise merchants across grocery, convenience alcohol and retail storefronts. The merchants own the inventory, we fulfill and deliver them! Our Central Operations team is the heartbeat of the New Verticals Strategy & Operations team that enables us to power a robust logistic platform through a high-quality, speedy and efficient network - for both DashMarts and third party partners.

About The Team

Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. This team works on both DashMart (1P business) and through third-party merchant partnerships which enable us to offer on-demand deliveries from both SMB and enterprise merchants across grocery, convenience alcohol and retail storefronts. The merchants own the inventory, we fulfill and deliver them! Our Central Operations team is the heartbeat of the New Verticals Strategy & Operations team that enables us to power a robust logistic platform through a high-quality, speedy and efficient network - for both DashMarts and third party partners.

About The Role

We are hiring a few Managers on our Central Operations team to innovate and improve the way we think about operational efficiency. This role sits within our Logistics pod and is accountable for driving step-change improvements in performance—by improving efficiency through our systems and fulfillment processes. You will own efficiency metrics end to end by enabling operational processes, building systematic tools and net-new ways of operating, and report on metrics. You will partner closely with other operators, product managers, engineers and many more internal stakeholders to scale solutions.

We’re looking for someone who thrives in fast-paced, operational environments and brings a strong ownership mentality. You should be comfortable diving deep into data, understanding how logistics systems drive frontline behavior, and translating insights into concrete system and process improvements. This is a highly visible role with outsized impact on operational efficiency, cost performance, and overall execution.

You will report to the Director of our New Verticals Logistics pod within our Central Strategy & Operations team. This is a non-technical role and sits under our Strategy & Operations job family, under the office of the COO. We operate in a hybrid model - you will spend some time in your home office, in person via offsites and testing products in the field.

You’re Excited About This Opportunity Because You Will…

• Operate. You will understand the business you support inside and out. You build strategy and tools by understanding your end user - whether that’s the dasher, merchant, employee or consumer.
• Experiment. You will identify operational gaps, identify product features and test/scale those product builds in partnership with product & engineering.
• Scale. You’ll transform strategies into operational experiments that create measurable and scalable outcomes, informing your larger initiative implementation plans.
• Build. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details.
• Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data.
• Lead and collaborate. You’ll work with a cross-functional team, including local operations, engineering, and product
  
  

We’re Excited About You Because…

• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you.
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
• You have 6-8+ years of professional experience. Ideally you have experience in product operations, logistics manufacturing, engineering, consulting, launch operations or business operations.
• You have completed your BS/BA Degree. Bonus points if you have an MBA!
  
  

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See Below For Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
  
  

The national base pay range for this position within the United States, including Illinois and Colorado.

$136,000—$200,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.