Manager, DashMart Fulfillment Services - Strategy & Operations

DoorDash; Washington (District of Columbia); Hybrid; USD 136,000 - 200,000; Full time

Benefits offered by this job

401(k) with match

Parental leave (16 weeks)

Wellness benefits

Commuter benefits match

Paid time off

Job summary

DoorDash is seeking a Manager on our Logistics team to own cost and fulfillment metrics, reporting and improvement initiatives across DashMart Fulfillment Services. You will partner with finance, product, engineering and local operations to drive forecasting accuracy and operational efficiency.

The role sits in a hybrid model, requiring collaboration across DashMarts and third-party stores, with opportunities to influence roadmap and scale analytics-driven solutions.

Qualifications

• 6-8+ years of professional experience.
• Bachelor’s degree completed.
• MBA is a plus.

Responsibilities

• Own all cost and fulfillment metrics impacting the business.
• Own reporting on weekly metrics and drive operational improvements.
• Collaborate with finance, product, engineering and local operations.
• Lead and influence a cross-functional team on roadmap priorities.

Skills

Advanced SQL

AI tooling

Forecasting

Analytical mindset

Cross-functional collaboration

Education

Bachelor’s degree

MBA (plus)

Job description

About The Team

Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-"party and third-party operations businesses. DashMarts are our first-"party offering designed to provide on-demand deliveries through a new type of convenience. Inside DashMarts we sell household essentials, groceries, brand-name favorites, local favorites and so much more! We have sites all over the country and are growing our geographic footprint, fulfillment services we offer and scaling our existing sites today!

About The Role

DashMart Fulfillment Services (DFS) transforms DashMart from a standalone retailer into the fulfillment platform powering e-commerce on and off DoorDash. DFS enables traditional grocers to accelerate toward best-"class quality and economics while giving consumers faster, higher-quality delivery from the brands and selection they already trust. As a Manager on our Logistics team, you will own all cost and fulfillment metrics that impact how we manage our business. You will own reporting on weekly metrics, driving operational improvements to identify efficiencies, improve how our dasher operates and so much more! You will work directly with finance, product, engineering and local operations.

You will report to a Senior Manager within our Central Strategy & Operations team. This is a non-technical role and sits under our Strategy & Operations job family, under the office of the COO. We operate in a hybrid model - you will spend some time in your home office, in person via offsites and testing products in the field - across DashMarts and third-party stores.

You’re Excited About This Opportunity Because You Will…

• Operate. You will understand the forecast systems that power our business inside and out — serving as the DRI fulfillment cost and efficiency metrics.
• Experiment. You will identify forecast variance drivers, develop hypotheses, and test model and product changes in partnership with Product, Engineering, and Data Science — including leveraging AI-enabled forecasting tools.
• Scale. You’ll transform analytical insights into operational experiments that create measurable and scalable improvements in forecast precision.
• Build. You’ll do whatever it takes to launch and maintain forecasting enhancements — from writing complex SQL queries to drafting product requirements and supporting GTM efforts.
• Analyze. You’ll assess the operational and financial impacts of operational experiments, model tradeoffs, and iterate based on data.
• Lead and collaborate. You’ll influence a cross-functional team, including local operations, engineering, product, and data science, driving alignment on roadmap priorities.

We’re Excited About You Because…

• You’re analytical and a tool builder. You have a strong analytical background, advanced SQL proficiency, and a deep understanding of AI tooling. You have past experience building models from scratch, you use data to forecast outcomes.
• You solve problems from first principles. You’re excited to solve forecasting and operational problems in innovative ways, and you resist “this is how it’s always been done” thinking.
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds with SQL and data analysis, but you’re just as comfortable influencing roadmap discussions and strategic priorities.
• You have strong business acumen and understand how forecast decisions impact cost, service levels, and network performance.
• You have 6-8+ years of professional experience. Ideally you have experience in product operations, financial services, logistics, consulting, engineering, launch operations, or business operations.
• You have a completed Bachelor’s Degree. MBA is a plus!

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

The national base pay range for this position within the United States, including Illinois and Colorado.

$136,000-$200,000 USD

See Below For Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only