Operations Manager (Market Launcher)

Abode Money; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Abode Financial Holdings, Inc. is expanding its homeowner tax-management platform in Austin, TX. The role focuses on taking new markets from zero to running, owning the county setup, deadlines, and admin workflows, and coordinating with property tax experts, operations, and engineering.

You will launch workflows, test processes with teams, and hand off to steady-state operations with documented playbooks and performance reporting.

Qualifications

• 3+ years in operations, program management, or launching new locations or markets.
• Experience managing projects with many deadlines and external stakeholders.
• Ability to create repeatable processes so subsequent launches are faster.
• Comfort writing precise tickets for engineers and verifying delivered features.
• Use of AI tools to research rules, draft SOPs, and keep trackers up to date.

Responsibilities

• Own launch readiness for each new market from research to first appeals filed.
• Configure county setups and deadline tracking to cover filing windows.
• Handle market entry administration: records requests and county registrations.
• Stand up filing reconciliation, hearing, settlement, and inbox workflows with ops/engineering.
• Write SOPs to move a market to steady-state operations and report performance.

Skills

Operations experience

Program management

Launch new markets

Clear ticket writing

AI-enabled SOPs

Tools

AI tools

Job description

Abode Money is the first financial manager for homeowners. We save homeowners money on property taxes, insurance, mortgage and more, every year. Our vision is to be the first to create an ongoing relationship with 80M+ homeowners.

Homeowners spend $2T+ a year on their homes with almost no help. We're the first and only company that can lower property taxes in all 50 states, and there's no better way into the homeowner relationship than the bill everyone hates.

Most consumer fintechs are building slightly better versions of products that already exist. We're using AI to turn work that has always been a service into software, and there has never been a better moment to do it.

We've raised $25M from Permanent, Drive, Sequoia, Core VC and 81 Collection.

The Role

You'll take new markets from zero to running. When we choose a new state or county, you own launch readiness: the county setup, the deadlines, the admin, and the workflows the team needs to file appeals there.

You'll work with our property tax experts, the operations team, and engineering. Each launch ends with a playbook and a handoff to steady-state operations, so the next one goes faster than the last.

What You'll Do

• Launch Readiness: Own the plan and execution for each new market, from first research to the first appeals filed.
• County Setup: Build county configurations and deadline tracking so every filing window is covered.
• Market Entry Admin: Handle the administration needed to operate in a new market, including records requests and county registrations.
• Launch Workflows: Stand up filing reconciliation, hearing, settlement, and inbox workflows, and test them with operations and engineering.
• Handoff and Reporting: Write the SOPs that move a market to steady-state operations and report on how each market you launched is performing.

Who You Are

• In Austin or willing to relocate. We work in person 5 days a week.
• 3+ years in operations, program management, or launching new locations or markets
• Experience running projects with many deadlines and outside stakeholders at the same time
• You build a system the first time you do something so the second time is easier
• You're comfortable writing clear tickets for engineers and testing what they ship
• You use AI tools to research rules, draft SOPs, and keep trackers up to date

Our Values

We hire people who want to own their work outright.

• Take ownership. You get more autonomy here than almost anywhere else. Own the outcome, make the calls, and see it through.
• Move fast. Speed is our only advantage, so we ship first and refine after. Sometimes that means fixing things in the open, and we're fine with that.
• Dive deep. Go to the source. Pull the data, read the county code, call the assessor. The details are where we win.
• Be intellectually curious. Learn new domains fast and keep asking why. Now is the time to work smarter, and AI is how we do it.
• Go all in. We work hard and put in long hours because the window in front of us won't stay open forever. We're looking for people who want to do the same.